Vice President, Professional Services

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Certa.ai

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

🤖 Artificial Intelligence

📋 Compliance

SaaS • Artificial Intelligence • Compliance

Certa. ai is an AI-first third-party operating system (TPRM OS) that helps organizations automate and orchestrate third-party risk and compliance workflows across the entire vendor lifecycle. The platform provides intelligent orchestration for onboarding, due diligence, continuous monitoring, screening (sanctions, PEP, adverse media, UBO), KYC/KYB and AML use cases, and broader domains such as information security, financial, reputational, ESG, and supply-chain risks. Certa. ai positions itself as a Gartner Magic Quadrant leader for Third-Party Risk Management Tools and emphasizes evidence-based defensibility, configurable business rules, audit trails, and automatic updates to global compliance requirements.

📋 Description

• Build a unified delivery model: Stand up a single PS operating model - repeatable methodology, resourcing, utilization and margin discipline, quality gates, and clear ownership across delivery, EM, and AI-enabled implementation - unifying the EMEA and US regions under one framework while preserving regional accountability. • Own escalations & commercial discipline: Be the senior, decisive presence on escalation calls, taking the heat off ICs, and bring commercial backbone to delivery - scoping and charging for change appropriately and holding the line without damaging relationships. • Build EM excellence: Give engagement managers the leadership layer they lack — standardization, a coaching cadence, and a durable EM operating standard that sticks where earlier, part-time efforts didn't. • Formalize partner delivery: Define how Certa delivers with partners (e.g., Sayari and others) - what each side owns, SOWs, change orders, and new-business tracking - while keeping relationship ownership with the relationship owner and ensuring quality across every partner-led engagement. • Govern the Managed Services transition: Partner with the Managed Services operational owner to govern the PS-to-MS handoff post-go-live, with pricing discipline, a clear handoff protocol, and safeguards against MS being offered as a concession on distressed accounts. • Surface expansion & design with data: Build a light-touch process for surfacing expansion signals early and routing them to Sales/CSM, and use real delivery data (including utilization) to drive organizational design, SOW recalibration, and decisions on where the team should grow or become more efficient.

🎯 Requirements

• A seasoned PS/delivery leader from complex enterprise B2B SaaS, ideally selling into the Global 2000 in risk, compliance, procurement, or an adjacent regulated domain. • Proven at owning delivery P&L levers - methodology, resourcing, utilization, margin, and scope-to-charge discipline. • Calm, credible, and firm under pressure - the person a Global 2000 exec wants on a difficult escalation call. • A genuine people leader who coaches (not just directs) senior delivery professionals including regional delivery directors and engagement managers, building standards that outlast their own attention. • Experienced with partner-delivered engagements - SOWs, change orders, and clear scope boundaries. • You protect margin and surface opportunity, partnering with Sales/CSM rather than competing with them. • Comfortable in an AI-native delivery org and motivated to push automation deeper into how PS operates. • You embody connectedness, truth-seeking, learning, and high standards held with genuine care for people - raising the bar authentically and making the team better, not just busier.

🏖️ Benefits

• Top of market salary + bonuses and equity • 49 days paid time off • PTO, full benefits, retirement and wellness plans • Professional development support, remote workspace setup bonus • Annual company offsites in exciting locations around the world