Customer Service Advocate II

Job not on LinkedIn

🔥 8 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CGS Administrators, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🤝 B2B

Healthcare Insurance • B2B • Fraud Prevention

CGS Administrators, LLC is a company that provides scalable administrative services focused on optimizing operational performance and reducing costs for health plans. With over 50 years of experience, CGS delivers a range of services including credentialing, member services, claims processing, and fraud prevention to the Centers for Medicare & Medicaid Services (CMS) and various healthcare providers. Their aim is to streamline operations and enhance customer satisfaction, contributing positively to the healthcare delivery system.

📋 Description

• Provides prompt, accurate, thorough and courteous responses to all customer inquiries • Performs research as needed to resolve inquiries • Ensure effective customer relations by responding accurately, timely and courteously to inquiries • Accurately documents inquiries • Initiate or processes adjustments or perform other research as needed to resolve inquiries • Coordinates with other departments to resolve problems • Responds to, research and/or assists with priority inquiries and special projects as required by management • Provide feedback to management regarding customer problems, questions and needs • Maintains accurate records on complaints and/or other customer comments • Follows through on complaints until resolved or reports to management as needed • Maintains all departmental productivity, quality, and timeliness standards • Identify and promptly report and/or refer suspected fraudulent activities and system errors to the appropriate departments

🎯 Requirements

• High School Diploma or equivalent • Excellent verbal and written communication skills • Strong human relations and organizational skills • Ability to handle high stress situations • Good judgment skills • Strong customer service skills • Ability to learn and operate multiple computer systems effectively and efficiently • Basic computer operating skills • Standard office equipment • 2 years-of customer service or call center experience (preferred) • Knowledge of word processing, spreadsheet, and database software (preferred)

🏖️ Benefits

• Subsidized health plans • Dental and vision coverage • 401k retirement savings plan with company match • Life Insurance • Paid Time Off (PTO) • On-site cafeterias and fitness centers in major locations • Education Assistance • Service Recognition • National discounts to movies, theaters, zoos, theme parks and more