Account Manager

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September 25

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Chainstack 🛠️💙

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Web 3 • Blockchain

Chainstack is a platform offering blockchain infrastructure solutions designed to make the deployment and management of nodes efficient and accessible. Specializing in Web3 development, Chainstack provides services including cloud hosting, private networking, and decentralized storage solutions like IPFS. The company emphasizes reliability and flexibility, catering to enterprises and developers with scalable and customizable infrastructure capabilities.

51 - 200 employees

🌐 Web 3

💰 $6M Venture Round on 2024-05

📋 Description

• Lead onboarding for new customers, ensuring a smooth and value-driven experience. • Drive account expansion through upselling and cross-selling. • Monitor customer health and take proactive action to improve adoption and satisfaction. • Conduct regular touchpoints and quarterly business reviews. • Build strong, trusted relationships with stakeholders across customer organizations. • Document and communicate business and technical outcomes achieved through Chainstack. • Collaborate with support and engineering teams to resolve issues. • Coordinate internal resources to ensure customer success. • Manage renewals and follow up on failed payments. • Research, verify, and manage subscription renewal data and pricing. • Work with marketing to develop testimonials, referrals, and case studies.

🎯 Requirements

• 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering). • Interest and understanding of Web3 technologies. • Experience working with blockchain is a plus. • Track record of customer retention and growth through excellent service. • Strong communication and presentation skills, including executive-level communication. • Proficiency with CRM tools such as HubSpot and spreadsheets (Excel). • Ability to manage multiple projects simultaneously. • Excellent listening, negotiation, and relationship management skills.

🏖️ Benefits

• Competitive salary in USD – We value expertise and contributions, offering a fair and transparent compensation structure. • Stock options – Be part of our journey and share in our success. • Cutting-edge tech stack – Work with the latest technologies and stay ahead in the industry. • Flat structure, no bureaucracy – Make an impact, take ownership, and shape the future of Web3 infrastructure. • Flexible schedule – Work when you’re at your best and maintain a healthy work-life balance. • Remote work – All Chainstack roles are fully remote and you can work from anywhere, with a preference for time zones that enable effective collaboration. • Global, fast-growing market – Be part of a rapidly expanding industry with limitless opportunities. • Diverse, multinational team – Collaborate with experts from around the world, bringing unique perspectives and ideas to the table.