Customer Support Advisor

Job not on LinkedIn

🔥 16 hours ago

🇵🇹 Portugal – Remote

💵 €13.3k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Change by Degrees

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Change by Degrees is a digital learning platform focused on upskilling and engaging organizations to become leaders in sustainability. Co-founded by Dr. Tara Shine and Madeleine Murray, the platform helps businesses respond effectively to sustainability regulations and metrics through comprehensive training courses that cover social, environmental, governance, and economic topics. Change by Degrees aims to empower employees at all levels, ensuring they have the knowledge and confidence needed to meet climate goals and foster a culture of sustainable practices within their companies.

📋 Description

• Support partners and customers via email, phone, or chat • Provide an excellent and expedient customer support experience • Support customers from start to finish • Troubleshoot customer problems and answer questions • Identify and assess customer needs • Perform accurate data entry through appropriate operating systems • Participate in recruitment interviews and a language test if applicable

🎯 Requirements

• Minimum of 1-year previous experience in a contact center providing support over the phone • Strong interpersonal skills including active listening • Fluent in English, both written and verbal • Strong organisational skills and ability to multitask • Calm under pressure and empathy when dealing with customers • Ability to work as part of a team and towards individual and team KPIs • Efficient, professional, and courteous performance of all duties • Regular, consistent, and professional attendance and punctuality • Great attention to detail and problem-solving skills • Desire to pursue personal development of skills and knowledge necessary for effective role performance

🏖️ Benefits

• Flexible benefits including Health Insurance • Meal allowance (€10.46) • Internet Allowance (€20 monthly) • Equipment provided • Home office allowance • A Buddy on joining • Online Gym and Wellbeing Studio • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility • Fully Remote work based in Portugal