Dispatch Representative, Weekends

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Charger Logistics Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded early 2000's

🚗 Transport

📦 Logistics

Transport • Logistics

Charger Logistics Inc. is a prominent provider of logistics solutions with over 20 years of experience in the industry. The company offers a wide array of services including expedited, dedicated, and temperature-controlled freight transportation. With a commitment to innovation, Charger Logistics integrates advanced IT solutions to enhance their logistics management and provides 24/7 customer service. They maintain a large fleet, including specialized equipment, and over two hundred thousand square feet of warehousing space. Charger Logistics serves both the Canadian and American markets, emphasizing reliability and customer satisfaction in their operations.

📋 Description

• Monitor and track active shipments throughout weekend overnight hours, maintaining real-time visibility and service performance. • Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues. • Update customer portals, systems, and shipment records with accurate and timely information. • Coordinate pickup and delivery appointments and ensure customer requirements are met. • Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions. • Handle customer inquiries and complaints, providing timely solutions and follow-up. • Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team. • Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

🎯 Requirements

• 2+ years of sales and account management experience in transportation and logistics field is preferred • Recent college or university degree in Marketing or Business-related field is required • Previous experience in an analyst role and or in pricing function is an asset • Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them • Experience working B2B sales involving complex deals is an asset • Strong knowledge and understanding of the sales planning process • Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills • Strong negotiation skills with proven closing ability • Ability to function independently with little or no supervision as well as function in a team environment

🏖️ Benefits

• Professional growth career • Competitive pay package • Performance-based bonus