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Charlie Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2020-06

Healthcare Insurance • Wellness

Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.

📋 Description

• Ensure a supportive, positive experience for clients and referral sources / external providers • Work directly with clients, families, and referral sources to understand their needs and preferences • Make accurate and timely outbound referrals for who are not admitted to Charlie Health • Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities • Document all client and referral source interactions in the electronic record system • Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide • Function as a liaison between Charlie Health and partners to ensure all ongoing needs are met and the client experience remains at the center • Adhere to stated policies and procedures and achieve performance metrics goals

🎯 Requirements

• Bachelor’s degree in health sciences, communications, psychology, social work, or related field • 1-2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach) • Strong interpersonal, relationship-building and listening skills • Metrics- and results-oriented mindset, with experience working against concrete targets • Met or exceeded KPIs in previous roles • Excellent written and verbal communication skills • Extreme organization and attention to detail • Work authorized in the United States and native or bilingual English proficiency • Ability to thrive in a fast-paced environment and learn quickly • Proficient in Salesforce and Google Suite/MS Office

🏖️ Benefits

• Comprehensive benefits for full-time employees