Inside Sales Associate

🕒 March 25

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Charlie Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2020-06

Healthcare Insurance • Wellness

Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.

📋 Description

• Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner • Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories • Clearly communicate financial policies, payment options, and potential financial assistance programs • Maintain meticulous client records via Salesforce, including treatment consents and insurance information • Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met • Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program • Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families

🎯 Requirements

• Bachelor's Degree • 1-5 years of sales experience, experience in healthcare admissions is a plus • Proven track record of exceeding performance targets, particularly in sales or client admissions roles • Experience with Salesforce • Ability to work on a shift based schedule as listed in the application questions • Strong proficiency in multitasking and operating in a high-paced environment • Familiarity with HIPAA policies is a plus • Experience working with adolescents and young adults in a mental health context a plus • Proficiency in Microsoft Office and Google Suite

🏖️ Benefits

• Comprehensive benefits to all full-time employees