Senior Quality Systems Manager

🕒 May 27

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Charlotte Tilbury Beauty

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💄 Beauty

🛍️ eCommerce

🛒 Retail

Beauty • eCommerce • Retail

Charlotte Tilbury Beauty is a renowned cosmetics and skincare brand known for its luxurious makeup, skincare products, and fragrances. Founded by the celebrated makeup artist Charlotte Tilbury, the company offers a wide range of beauty products, including foundations, lipsticks, eye shadows, skincare creams, and perfumes. The brand is especially famous for its "Pillow Talk" collection and the "Charlotte's Magic Cream. " Charlotte Tilbury Beauty emphasizes exclusive, limited-edition products and gift sets, appealing to beauty enthusiasts worldwide. The company also provides personalized beauty consultations through virtual and in-store experiences, aiming to offer its customers a magic-filled beauty journey.

📋 Description

• Lead the development, implementation, and/or maintenance of the company’s Quality Management Systems , including Share Points and ERP systems • Ensure ongoing compliance of quality systems and processes with relevant industry standards and regulatory requirements (e.g., EC 1223/2009 , FDA cGMP, CSAR , ISO, etc) • Lead along with the Global Quality Director the quality audit strategy, the annual audit plan and the Corrective Action plans , ensuring they are monitored regularly and closed within timelines agreed with the external partners • Lead company quality audits execution along with the other qualified auditors in the quality team according to ISO 22716, USA FDA, CSAR and ISO 9001 requirements and internal standards. • Develop, maintain, and improve KPIs that measure quality performance and compliance effectiveness. • Drive the creation and rollout of new processes, procedures, and documentation throughout the organization. • Maintain the quality management system up to date and drive the regular update of existing documents such as SOP, quality agreements, audit checklists etc • Collaborate cross-functionally to standardize and implement quality processes and optimize system performance • Support onboarding of new suppliers across all categories ensuring Charlotte Tilbury quality requirements are communicated and agreed with suppliers in a timely manner and quality agreements are signed as part of the onboarding process • Lead risk assessment tools and change management processes implementation for quality and NPD processes • Drive digital transformation initiatives related to quality and compliance system • Being responsible for monitoring customer complaints due to quality reasons and reporting trends and KPIs to senior leadership. Drive escalation and resolution of major customer complaints .

🎯 Requirements

• BSc or M.S. degree in Chemistry, Pharmacy, Engineering or another related scientific field • Strong experience in cosmetics, personal care, pharmaceuticals, or a closely regulated industry. • Strong understanding of ISO 22716, global cosmetic regulations, and GMP requirements. • Experienced ISO 22716 auditor, with hands-on experience conducting contract manufacturer audits. Experience with quality audits for packaging and accessories manufacturer will be a plus • Experience with management and administration of quality systems such as SharePoint, SAP or similar platforms. • Strong analytical skills with experience in Power BI, KPI management, and data-driven decision-making. • Ability to lead cross-functional improvements and influence stakeholders • Passion for data analytics for quality insights • Awareness of the benefit of accurate and timely data to support processes. • People oriented with strong interpersonal and communications skills, comfortable working with a wide range of stakeholders. • Ability to work under pressure on multiple initiatives within the specific timeframes. • Strong overall understanding of operational processes and how they are connected. • Ability to distil highly complex information into simple messages.

🏖️ Benefits

• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey • Financial security and planning with our pension and life assurance for all • Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues • Bring your furry friend to work with you on our allocated dog friendly days and spaces • And not to forget our generous product discount and gifting