Senior Professional Services Consultant

🕒 April 28

🇺🇸 United States – Remote

💵 $100k - $115k / year

⏰ Full Time

🟠 Senior

💼 Consultant

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ChartHop

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

👥 HR Tech

☁️ SaaS

🏢 Enterprise

HR Tech • SaaS • Enterprise

ChartHop is a dynamic People Ops Platform focused on connecting and visualizing people data to help organizations plan, manage, and engage their workforce effectively. The platform integrates various modules including HRIS, compensation reviews, headcount planning, and performance engagement solutions, providing a comprehensive tool for people operations, finance leaders, and managers. With capabilities like AI powered dashboards, org charts, and unified company calendars, ChartHop aims to facilitate data-driven decision making and promote transparency and efficiency within organizations.

📋 Description

• Configure and manage complex compensation planning cycles spanning merit, bonus, and equity workflows • Build and troubleshoot compensation and bonus formulas using proprietary formula languages • Audit data inputs and validate outputs at every stage to ensure accuracy before delivery • Develop custom compensation outputs including PDF letter templates and ad hoc reporting • Identify trends and inconsistencies across customer data and surface clear recommendations • Configure, set up, and migrate third-party integrations and SFTP connections for existing customers • Diagnose and resolve integration issues, data mapping/transformation errors, and sync failures using both the ChartHop UI and API response objects • Validate data flows end-to-end and ensure outputs meet customer specifications • Serve as the primary point of contact for customers throughout each engagement • Set and manage project expectations across stakeholders at all levels, from technical teams to executive sponsors • Translate complex technical concepts clearly for non-technical audiences; build customer confidence at every stage • Partner with Customer Success to maintain continuity and a consistent customer experience • Create and maintain internal documentation; train teammates on processes as they evolve • Provide structured product feedback to Engineering and Product based on patterns across engagements • Contribute to the processes and playbooks we're building to scale the Professional Services function

🎯 Requirements

• 4-6 years of experience in Professional Services, SaaS, consulting, or a related field • Proven ability to manage complex, multi-phase projects independently from scoping through delivery • Direct customer-facing experience across company sizes, from SMB to Enterprise • Experience configuring or managing third-party integrations and SFTP connections • Strong aptitude for data structures, technical systems, and software configuration • Experience with HTML, CSS, or Markdown (used for building compensation letter templates) • Experience with complex custom formulas (Excel, Python, SQL, or equivalent) • Familiarity with REST APIs and third-party integration patterns • Outstanding written and verbal communication skills; equally effective with technical and non-technical audiences.

🏖️ Benefits

• Offers Equity • $5K Bonus