LPN Inbound Care Coordinator I

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ChartSpan Medical Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🤝 B2B

🧘 Wellness

💰 Series A - ChartSpan Medical Technologies on 2019-08

SaaS • B2B • Wellness

ChartSpan Medical Technologies is a healthcare-focused technology and services company that provides full-service chronic care management (CCM), advanced primary care management (APCM), annual wellness visit software, remote patient monitoring (RPM) enrollment services, and quality improvement programs to primary care practices, federally qualified health centers (FQHCs), rural health clinics, and health systems. ChartSpan combines SOC 2 Type II–certified software platforms with patient enrollment, care coordination teams, and compliance-oriented services to help providers increase preventive care delivery, improve patient outcomes, and generate additional recurring revenue.

📋 Description

• Inbound call management and patient engagement. • Responding promptly to all incoming patient inquiries via phone, email, or live chat. • Outbound calls to patients as needed. • Assist in triaging a patient’s clinical issues and connecting patients with a member of the Triage Nurse team promptly. • Review and handle other patient-centered ancillary tasks such as reviewing and transcribing medical records, addressing and sourcing additional patient resources, and resolving urgent patient account matters. • Support the Provider Relations Specialists team as needed with patient and provider communication. • Assist the Triage Nurse team and Pharmacy Technicians in obtaining the necessary information for triage assistance and medication refills. • Obtain and send record requests via fax, ensuring accuracy and efficiency. • Timeliness in answering incoming calls and additional patient inquiries via email or live chat (team and individual evaluation).

🎯 Requirements

• Current active, compact LPN/LVN license. • Excellence in following established clinical protocols and procedures. • Flexibility and adeptness in switching tasks effectively. • Eagerness to assist fellow co-workers and contribute to team success.

🏖️ Benefits

• All necessary equipment will be provided. • Full benefits remote role.