Provider Relations, LPN

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ChartSpan Medical Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🏥 Healthcare

☁️ SaaS

🧘 Wellness

💰 Series A - ChartSpan Medical Technologies on 2019-08

Healthcare • SaaS • Wellness

ChartSpan Medical Technologies is a healthcare-focused technology and services company that provides full-service chronic care management (CCM), advanced primary care management (APCM), annual wellness visit software, remote patient monitoring (RPM) enrollment services, and quality improvement programs to primary care practices, federally qualified health centers (FQHCs), rural health clinics, and health systems. ChartSpan combines SOC 2 Type II–certified software platforms with patient enrollment, care coordination teams, and compliance-oriented services to help providers increase preventive care delivery, improve patient outcomes, and generate additional recurring revenue.

📋 Description

• Review provider notifications and correspondence submitted by teams for clinical accuracy and appropriateness. • Identify discrepancies, missing information, or medical necessity concerns, and escalate or resolve as appropriate. • Collaborate with internal departments (e.g., Outbound, Inbound, C&E, Triage) to ensure timely and accurate resolution of provider concerns. • Assist in interpreting and explaining clinical guidelines, protocols, and policies to teams to support learning and provide coaching opportunities. • Collaborate with Client Success to support provider relationships and problem solve any issues. • Maintain accurate records of communications and clinical reviews in accordance with company policies and applicable regulations. • Contribute to the continuous improvement of workflows and communication strategies related to provider engagement. • Updating patient medical records to reflect the most recent and accurate health-related information.

🎯 Requirements

• Active, unrestricted LPN COMPACT license. • Willing to obtain additional licensure as needed by the business. • Strong understanding of clinical documentation, terminology, and HIPAA • Excellent verbal and written communication skills, with the ability to clearly convey clinical information to both clinical and non-clinical audiences. • Ability to multitask and assist in different areas as needed. • Meet productivity requirements established by the company.