Help Desk Agent

12 hours ago

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

🌪️ Oklahoma – Remote

Although this job is listed in Oklahoma, this company may be open to hiring remote in other states.

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

Apply Now

Receive Emails with Similar Jobs

Cherokee Federal

WebsiteLinkedInAll Job Openings

Government • Security • Enterprise

Cherokee Federal is a U. S. federal systems integrator and government contractor that empowers mission success for more than 60 U. S. federal agencies. With a global workforce of over 5,000, it delivers advanced technology (cloud, cybersecurity, data & analytics), health services, intelligence analysis and operational support, logistics and sustainment, mission-critical manufacturing, program and engineering technical services, and dynamic contracting solutions to support federal priorities and national security. Cherokee Federal is part of Cherokee Nation Businesses and focuses on mission-focused, U. S. -made solutions.

5001 - 10000 employees

Founded 1969

🏛️ Government

🔐 Security

🏢 Enterprise

📋 Description

• Provide technical support to users in an efficient, accurate and professional manner. • Solve basic technical problems and provide support for all assigned areas. • Ensure the customer value is maintained to the standards set forth by the company and customer. • Provide first level contact and convey resolutions to Federal and Industry users’ issues via phone, chat and email. • Provides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports). • Properly escalate unresolved queries to the next level of support • Track, route and redirect problems to correct resources. • Walk customers through problem solving process. Assists the customer base in troubleshooting and configuration of Internet browser settings. • Follow up with customers, provide feedback and see problems through to resolution. • Utilize excellent customer service skills and exceed customers’ expectations. • Ensure proper recording, documentation, and closure of incident tickets. • Preserve and grow your knowledge of help desk procedures, products and services. • Performs other job-related duties as assigned

🎯 Requirements

• Minimum of a High school diploma or equivalent is required • One (1) year of experience in call center or help desk environment is preferred. • One (1) year of customer service experience is preferred. • Working knowledge of Windows 11 and computer basics • Working Knowledge of MS Edge, Mozilla Firefox, Google Chrome (understands Configuration Settings, how to access/update settings) • Basic knowledge of Microsoft Office products (IE: Outlook, Excel, Word, MS TEAMS) • Basic knowledge of computer file structure and utilization of various computer tools (IE: snipping tool, basic commands) • Ability to learn and retain complex information. • Possess excellent grammar and writing skills in both the English and Spanish language. • Ability to speak professionally in the English and Spanish language. • Ability to multitask in a high-volume Help Desk/Contact center environment. • Ability to assess, mitigate complex issues utilizing sound judgment and compassion. • Ability to interpret visual problems and provide guidance • Must pass pre-employment qualifications of Cherokee Federal

🏖️ Benefits

• Medical • Dental • Vision • 401K • Other possible benefits as provided. Benefits are subject to change with or without notice.