Customer Success Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Cherry

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💳 Fintech

🤝 B2B

Fintech • B2B

Cherry is a fintech platform that provides point-of-sale financing and payment plans for healthcare and veterinary practices, dental clinics, medspas, plastic surgery and dermatology providers. It lets consumers apply in about 60 seconds with an industry-leading approval rate, offers instant funding to practices, and handles repayments directly so providers receive payment within 2-3 business days. Cherry markets zero-interest short-term options (Pay-in-4), longer-term 0% APR promotions for qualifying treatments, reduced merchant fees, and customer support and marketing resources to help practices increase case acceptance and cash flow.

📋 Description

• Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume • Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes • Share enthusiasm, best practices, and enable partner practices with a focus on leveraging payment plan technology to grow their business • Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your portfolio of partner practices • Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor • Accurately forecast your expected portfolio transaction volume on a regular basis • Consistently log and track interactions in our Customer Relationship Management system • Take initiative to continuously improve your approach by seeking feedback, learning, and experimenting with new engagement tactics • Take ownership and accountability of your own success, as well as that of your customers • Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity • Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas • Be a team player, give and accept feedback, collaborate with colleagues, and seek to lift every member of your team to greatness • Act like an owner at all times

🎯 Requirements

• 2+ years of experience in a customer-facing role • Exceptional verbal and written communication skills • Strong ability to connect interpersonally with others • High attention to detail and ability to follow procedure with accuracy • Developed passion for the customer experience • Comfortable working with various software platforms • Adaptable and proven ability to troubleshoot on the fly • Problem solver with can-do attitude and desire to outperform • Bonus to those with sales, customer success, or account management experience

🏖️ Benefits

• $30k uncapped, OTE $115K • Generous equity grant • Medical, vision, and dental benefits • Fully remote company • Summer and winter company retreats