Customer Success Manager, Blackboard

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Anthology Careers

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🤝 B2B

☁️ SaaS

HR Tech • B2B • SaaS

Anthology Careers is a company specializing in onboarding services and HR solutions for businesses. They provide tools and support for processes such as ADP onboarding, Workbright I-9 employment verification, and time and attendance management. The company also offers specific services for Canadian hires, ensuring compliance with various employment laws and regulations. Their platform facilitates the seamless onboarding of new employees while offering assistance through FAQs and live support.

📋 Description

• Developing strong relationships with customers centered on ensuring their success • Executing prescriptive playbooks based on customer need • Conducting partnership reviews with customers • Promoting customer engagement in the online Blackboard Community • Working with Marketing to organize engaging webinars and events • Assisting Regional Sales Managers with opportunities for cross-sell and upsell • Serving as an internal advocate for the customer • Maintaining accurate records of key contacts and engagements • Projecting a favorable public image of the company

🎯 Requirements

• Bachelor’s degree or equivalent work experience • At least 5 years of related experience in Higher Education, Customer Experience, Customer Success, and/or Education Technology serving the higher education sector • Strong customer-service focus • Excellent oral and written communication skills • Strong project management skills • Proven track record of successfully managing accounts and developing strong customer relationships • Ability to effectively create, gather, and analyze reports • Proficiency with CRM and/or customer success software • Fluency in written and spoken English

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible work arrangements • Paid time off