Customer Strategy & Success Lead – Digital Health

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Evio

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals • Data Science

Evio is a healthcare solutions company that focuses on reducing high-cost medication spend and improving patient outcomes through the use of real-world evidence, innovative contracting models, and a data-driven approach. Owned by five independent health plans, Evio serves over 20 million members by providing analytics, value-based contracting, and insights for both health plans and pharmaceutical manufacturers. Their solutions aim to increase transparency in healthcare costs, improve medication therapy, and optimize patient care. Evio is committed to a values-driven culture and leverages its expertise in health economics, outcomes research, and data science to support its mission.

📋 Description

• Own the customer success strategy for Evio's digital health portfolio. • Own renewal planning and execution in partnership with legal, finance, product, and executive stakeholders. • Build and manage account growth plans that identify cross-sell, upsell, use-case expansion, and broader portfolio opportunities. • Lead successful customer implementations across the digital health portfolio, including governance, milestones, risk management, launch readiness, and handoff to steady-state customer success. • Define how customer accounts will be segmented, including service levels, Tier 1 and Tier 2 coverage expectations, and account ownership. • Serve initially as a player-coach, personally managing strategic accounts while designing the future team structure. • Bring together Product, Sales, Legal, Finance, Analytics, and executive sponsors to make customer success a repeatable company capability.

🎯 Requirements

• 8+ years in roles spanning customer success, strategic account management, payer strategy, healthcare technology, consulting, implementation, or client-facing growth. • Deep experience working with, for, or selling into health plans. Direct experience with Blue Cross Blue Shield plans is strongly preferred. • Demonstrated ability to own or materially lead renewals, expansion, or growing existing customer relationships. • Proven ability to manage senior stakeholders, navigate matrixed payer organizations, run executive business reviews, and create account plans that drive action. • Experience leading complex implementations, cross-functional launches, customer onboarding, or delivery programs. • Evidence of creating playbooks, customer health metrics, QBR cadences, renewal processes, expansion trackers, implementation workflows, or similar systems from scratch. • Experience hiring, developing, coaching, or shaping high-performing teams. You can sequence hiring needs based on customer complexity.

🏖️ Benefits

• Great Health Insurance • 401k Match • Time Off • Parental Leave