Program Manager, Performance Effectiveness

🕒 May 20

🏄 California – Remote

🏄 California – Remote

💵 $105k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Chime

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💳 Fintech

Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

📋 Description

• Build and operationalize scalable performance effectiveness frameworks across BPO teams • Partner with BPO vendors and internal stakeholders to identify trends, drive accountability, and improve operational outcomes • Leverage multiple data sources - including manual audits, speech analytics, and operational reporting - to deliver actionable insights • Develop and maintain performance scorecards, dashboards, and business review materials for leadership stakeholders • Identify opportunities for continuous improvement across processes, tooling, and member experience workflows • Collaborate cross-functionally with operations, analytics, member experience, and business teams to align on performance strategy and execution • Help drive adoption and effectiveness of performance monitoring tools and evaluation methodologies

🎯 Requirements

• 3+ years of experience in contact center quality, performance management, or operational effectiveness • Experience working with or alongside AI/ML-driven evaluation systems such as LLM-based scoring, automation tools, or classification models • Proven experience driving measurable improvements with BPO vendors or internal operations teams • Strong analytical skills with the ability to translate insights into actionable recommendations • Experience building or managing performance scorecards, dashboards, or reporting frameworks • Ability to navigate ambiguity and effectively partner across global stakeholders • Strong organization, project management, and communication skills

🏖️ Benefits

• 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. • Annual wellness stipend to use towards eligible wellness related expenses • In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute