Director of Product – Payments

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October 4

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Chowbus

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SaaS • Hospitality

Chowbus is a company that provides an all-in-one point-of-sale (POS) system designed specifically for restaurants. Their system is aimed at enhancing efficiency and increasing sales, with features such as loyalty programs, table reservations, online ordering, and QR code ordering. Chowbus POS integrates with over 45 third-party delivery providers and offers solutions like kiosk and handheld devices for seamless payment processing. They are also the exclusive distributor of Pudu Technology's Rutech Robot in North America. Chowbus is dedicated to supporting restaurants with 24/7 customer service and comprehensive solutions that save on labor costs and improve the culinary service experience.

201 - 500 employees

☁️ SaaS

💰 $30M Venture Round on 2020-09

📋 Description

• Leading the end-to-end payments strategy and execution across platform partnerships. • Aligning payment platform capabilities with restaurant POS needs. • Driving reliable money movement and measurable improvements in authorization and transparency. • Defining payout and settlement standards to ensure clear, merchant-facing transparency. • Empowering reconciliation to support accurate closes and audits. • Establishing a risk and compliance framework to reduce exposure while staying audit-ready. • Building a high-integrity funds and ledger foundation for splits, balances, fees, and reporting. • Improving authorization rates and lowering blended costs via policy and routing strategies.

🎯 Requirements

• 6 years in payments/fintech/retail product; 3 years leading PMs; restaurant/POS a plus. • Solid knowledge of acquiring/gateway/clearing/settlement and card-scheme rules; familiar with PCI/EMV security baselines. • Ability to define and execute product strategy and vision, align it to company goals, and drive market research, competitive analysis, and customer insights to identify opportunities and growth. • Experience with integrating with payment platforms such as Stripe or Adyen, is a plus. • Strong data-driven execution and cross-functional leadership. • Exceptional communication, presentation, and interpersonal skills—able to convey complex concepts to both technical teams and executives. • Fluent English; Mandarin is a plus.

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) • 100% employer-paid Short-Term Disability (STD) • 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance • 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance • Company holidays • Birthday off • Paid Parental Leave • Flexible Paid Time Off (PTO) • Employee Assistance Program (EAP)