Senior Director - Revenue Operations

June 7

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ChowNow

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eCommerce • SaaS • B2B

ChowNow is a platform dedicated to simplifying online ordering for restaurants. It provides a host of tools designed to manage orders efficiently, improve profitability, and enhance the visibility of restaurants through branded mobile apps, integrated ordering systems, and marketing solutions. Restaurants can use ChowNow to create commission-free online ordering directly on their websites and apps, integrate with their POS systems, and leverage advanced reporting tools for analytics. ChowNow focuses on driving direct orders to help restaurants retain full control over their customer relationships and data while cutting down on costly third-party commissions. By offering automated marketing tools and loyalty programs, ChowNow supports restaurants in growing their customer base and increasing repeat business.

201 - 500 employees

Founded 2011

🛍️ eCommerce

☁️ SaaS

🤝 B2B

💰 $21M Series C on 2019-05

📋 Description

• ABOUT US: • ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. • The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. • Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. • Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. • And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. • To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. • We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners, and the same goes for our culture. • Diversity, teamwork, and mutual respect are among our core company values. • We pride ourselves on giving our teams plenty of opportunities to make their mark. • Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. • Together we can preserve neighborhood flavor, one restaurant at a time. • About the Position: • As the Senior Director, GTM Revenue Operations, you will play a pivotal role in operationalizing key company strategic initiatives that impact execution, launch, growth, and scale phases across all restaurant-facing teams. • Leading the GTM Revenue Operations team, you will focus on driving effectiveness and efficiency in the B2B Customer Journey. • The Director, GTM Revenue Operations will oversee the three pillars of the Revenue Operations function at ChowNow - Operations, Infrastructure and Insights. • The GTM Revenue Operations department will service the internal ChowNow teams to ensure restaurants can flow efficiently through the customer journey. • This department is tasked with building, supporting and enhancing the tools needed to power revenue growth. • The RevOps team will oversee the technical implementation and ongoing support of the software, tools & systems that run our restaurant facing internal operations. • Additionally, the RevOps team will ensure that these tools are built with the user experience in mind thus providing each function with the information & process needed to operate their job. • This is a remote role that reports to the Chief Revenue Officer and will oversee the Revenue Operations & Business Systems teams. • This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

🎯 Requirements

• 10+ years of revenue operations experience in a high-performance, rapid-growth environment • 4+ years of experience managing teams • Excellent project management skills • Comfortable overseeing administration of sales tools such as Salesforce, Marketo, Outreach, LeanData, and prospecting tools • Extensive experience designing reports, dashboards, and presentations to tell effective stories • Proven track record of successfully training and managing adoption with sales teams • Proven aptitude for managing pipelines, forecasting, and territory planning • Experience collaborating with C-level executives

🏖️ Benefits

• Expected Base Salary Range (depending on candidate location): $193,800 - $252,000 with the potential to earn a bonus • Ongoing training and growth opportunities. • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience. • Rock solid medical, dental, and vision plans. • Mental Health Coverage - we offer several programs to support your mental health and wellness goals. • Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave. • 401(k) Matching • Employer-contributing student loan assistance program or continuing education reimbursement program • Commuter benefits (including Uber Pool). • Employee Stock Incentive Plan. • Pet insurance for your fur babies • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly. • Enough freedom to spread your wings while still holding you accountable.