Deal Desk Manager

November 5

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Chronosphere

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Enterprise • SaaS • Cybersecurity

Chronosphere is a leading observability platform designed to improve the lives of on-call engineers by providing powerful functionalities for data collection, analysis, and telemetry management. Recognized as a leader in the 2024 Gartner® Magic Quadrant™ for Observability Platforms, Chronosphere offers comprehensive solutions including an observability platform, control plane, and scalable data stores that boast 99. 99% reliability. It integrates seamlessly with open-source data collection methods like Prometheus and OpenTelemetry, ensuring efficient, cost-effective management of high-volume metrics, logs, and traces. The platform is engineered to enhance developer productivity, control observability costs, and ensure rapid troubleshooting with integrated, contextually linked data insights. Offering unparalleled data visibility and control, Chronosphere supports seamless integration and performance optimization for cloud-native and DevOps environments, making it an indispensable tool for modern enterprises.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Act as a point of contact for account executives to expedite deal processes, reducing sales cycle time and improving deal efficiency • Support the Sales teams on the full deal lifecycle for new sales, renewals, and upsells, ensuring that deals are structured for success and compliance • Support the Sales teams on complex or non-standard deals, offering guidance on contract terms, pricing models, and negotiation tactics • Review and validate contracts, order forms, and quotes, ensuring accuracy and adherence to internal policies. • Serve as the subject matter expert on pricing, discounting, term structuring, and commercial approvals for key customers with our strategy team • Develop and manage the deal approval process, ensuring timely review by relevant stakeholders. • Implement a structured process for approvals, providing transparency and consistency across the organization. • Collaborate with legal, finance, product, account management teams to assess non-standard terms, manage risks, and address customer requirements • Help build a scalable deal desk framework and governance model • Identify opportunities to improve deal desk processes, tools, and workflows to enhance deal velocity and reduce bottlenecks • Work on implementing automation tools or CRM optimizations to streamline the deal desk’s operations • Train Sales and Account Manager teams on deal processes and tools

🎯 Requirements

• 6+ years of experience in Deal Desk, Revenue Operations, Sales Operations, or Finance at a SaaS B2B tech company, with 1+ year at an early stage (Series A-D) SaaS B2B tech startup, or small team within a larger company • Proven experience supporting enterprise sales cycles and large, complex, bespoke deals • Deep understanding of SaaS metrics and business models, including ARR, discounting, and renewal management • Proficiency in excel • Familiarity with sales and legal processes tied to data protection, security SLAs, and procurement compliance • Experience with Salesforce CRM • Strong attention to detail, organizational skills, and the ability to manage multiple deadlines • Excellent communication skills; able to influence and educate stakeholders across departments.

🏖️ Benefits

• Health Insurance Coverage • Flexible Time Off • Competitive Salary • Stock Options • And More