GDS System Trainer

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CI Azumano Travel / Business

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1959

What makes CI Azumano Business a better kind of travel management company? Being nimble, flexible and adaptable, we can make a quantifiable difference to your program’s total cost. Our strategic blend of people and technology has empowered small and mid-sized companies to maximize ROI on every aspect of travel, both managed and unmanaged.

📋 Description

• Deliver comprehensive end-to-end process training for team members, focusing on GDS platforms and Travel Management Company (TMC) processes • Develop training materials, documentation, and presentations for GDS systems (Worldspan and Travelport+) • Ensure that training is aligned with key performance indicators (KPIs) and other deliverables for effective learning and development • Work closely with cross-functional teams to enhance throughput and optimize training processes • Monitor, assess, and report on training effectiveness, adjusting as needed to meet team and company objectives • Facilitate training sessions, including live (in-person and virtual) training and e-learning modules, to improve team performance • Proactively identify training needs based on performance metrics and deliver solutions accordingly • Stay current with industry trends, GDS advancements, and travel management best practices to continuously improve training programs • Create dynamic and engaging training content and presentations • Monitor and report on the training outcomes and performance of the learners and provide coaching and support as needed • Collaborate with other trainers, managers, and stakeholders to ensure the quality and consistency of the training programs and services • Serve as backup Consultant for other accounts/clients, as may be assigned • Must be amenable to remote work in a separate designated office at home with occasional travel to training sites

🎯 Requirements

• High School Diploma or GED • 2-3 years of experience in training and development within the travel industry • Excellent communication and presentation skills with technical and non-technical users across different levels of the organization • Previous experience in training, preferably in the travel industry or the GDS systems • Proficient in using and teaching various GDS systems, such as Worldspan, Travelport+, Sabre, Galileo, or Amadeus • Strong familiarity with team travel processes, specifically Travel Management Company (TMC) operations • In-depth understanding of training KPIs and deliverables • Proven ability to collaborate with cross-functional teams to deliver higher throughput and training effectiveness • Experience in designing and delivering end-to-end process training in a travel-related environment • Strong communication, presentation, and interpersonal skills • Ability to work independently and manage multiple training initiatives simultaneously • Previous experience in training, preferably in the travel industry or the GDS systems • Expertise in learning management systems (LMS) and e-learning platforms • Excellent communication, presentation, and facilitation skills

🏖️ Benefits

• Competitive pay • Medical, dental, vision, life, and disability insurance • Voluntary benefit programs (critical illness, hospital, and accident) • Health savings and flexible spending accounts • Retirement 401K plan • Paid leave programs • Professional development opportunities • Performance and recognition programs