CI&T
Artificial Intelligence • Cloud Services • SaaS
CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.
Business Analyst
3 days ago
CI&T
Artificial Intelligence • Cloud Services • SaaS
CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.
📋 Description
• Partner with Servicing Operations, Compliance, IT, and other product teams to gather and validate business requirements. • Translate servicing needs into detailed user stories, acceptance criteria, business rules, and workflow diagrams. • Analyze existing servicing processes and recommend product enhancements aligned with business goals. • Provide servicing subject matter expertise to guide prioritization for the Director of Product and support backlog planning. • Participate in Agile ceremonies including sprint planning, backlog refinement, and release readiness. • Create UAT test plans, execute test cases, track defects, and validate production releases. • Work with technical teams to ensure servicing requirements are fully understood and implemented correctly. • Identify servicing pain points and propose product and process improvements to drive operational efficiency and compliance. • Collaborate on enterprise initiatives including digital servicing, call center modernization, and automation strategies. • Facilitate discovery sessions, user interviews, and cross-departmental workshops.
🎯 Requirements
• + 3 years of experience in mortgage servicing, servicing operations, or servicing product/technology. • Strong understanding of servicing regulations, guidelines (Fannie Mae, Freddie Mac, FHA, VA), and compliance requirements. • Hands-on experience with servicing systems, ideally including: • LoanServ (Sagent) • Data warehouse tools • Proven ability to gather and document business requirements, workflows, and user stories. • Strong analytical and problem-solving skills with experience working with large data sets. • Ability to perform functional testing, defect tracking, and cross-team validation.
🏖️ Benefits
• - Premium Healthcare • - Meal voucher • - Maternity and Parental leaves • - Mobile services subsidy • - Sick pay-Life insurance • - CI&T University • - Colombian Holidays • - Paid Vacations
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