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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🤝 Non-profit

Education • Non-profit

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Serve as an admissions expert for students advising them on appropriate programs based on their studies and interests. • Manage large volume of emails, texts and outbound calls, address questions, solve problems and/or direct people to the appropriate CIEE team member. • Respond to inbound inquiries within a 24-hour response time. • Schedule prompt follow-up with prospective students to provide support and determine the level of commitment, and execute strategies to inform students about CIEE programs at all phases of the inquiry and application process. • Organise and host information sessions, webinars, tabling events, and classroom presentations to raise awareness about CIEE programs. • Work with Institutional Relations Managers to provide support directly to partner institutions and develop strategies to better serve their students. • Meet personal and team qualitative and quantitative targets (i.e., completed applications and conversion of those applications) set by leadership. • Support on-campus student engagement opportunities as directed by your Manager. • Attend training sessions to stay updated on product and/or company updates. • Upsell/cross-sell of products and services when opportunity arises (e.g., internships). • Document call information and input data into company CRM to keep customer records updated.

🎯 Requirements

• Bachelor's degree or international equivalent. • A minimum of 1-2 years' experience in sales and/or customer service orientated field required. • Study abroad experience strongly preferred. • Must have high “emotional quotient” (EQ); be approachable, friendly, and able to exude empathy, and control in all communications. • High aptitude for attention to detail, strong problem-solving ability, strong written and oral communication skills, a service-oriented mindset, strong organisational skills, excellent time management skills and ability to multi-task. • Ability to work independently and as part of a team. • Demonstrate initiative while also being open to feedback and taking direction when needed. • Ability to travel (5-10 trips per year) to partner institutions to provide direct support to students (e.g., study abroad fairs, on-campus events and/or initiatives, student representative support, and meetings with study abroad office staff).

🏖️ Benefits

• Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Account (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)