Student Enrollment Coordinator – High School Study Abroad

🕒 May 18

🦌 Connecticut, New York – Remote

🦌 Connecticut – Remote 🗽 New York – Remote

💵 $44k - $60k / year

⏰ Full Time

⚪️ Entry-level

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🤝 Non-profit

Education • Non-profit

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Grow student enrollment in CIEE’s transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset. • You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way. • Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians. • Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email. • Ability to work through a high daily call volume, 20-60 calls per day, depending on the time of year. • Motivate and coach participants and families through the scholarship and application process. • Work with families to overcome barriers associated with studying abroad in high school. • Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness. • Host virtual student and parent-facing webinars, presenting to large groups at a time. This requires some evening hours. • Present to students and parents in person at high schools and fairs in your territory. This requires some domestic travel. • Review applications, accept applicants, and convert them to paid participants. • Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments. • Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals. • Maintain accurate records of communication with customers in Salesforce (CRM system). • Provide on-program participant support for all programs throughout the year. • Participate in sales training throughout the year and consistently work to develop your skills as a sales professional. • Flexibility to work some evening hours to reach students and guardians when they’re available. • Responsible for providing emergency support during 1-2 travel weekends per year. • Opportunity to earn international travel up to once per year to chaperone student group flights. • Other duties as assigned.

🎯 Requirements

• Bachelor's degree or international equivalent. • A minimum of two years of customer service or sales experience. • The ability to navigate challenging conversations. • International travel or study abroad experience is a plus. • Experience working with diverse high school students is a plus. • Additional language skills beyond English are a plus. • Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences. • Strong organizational skills and attention to detail.

🏖️ Benefits

• Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad and TEFL Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Account (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)