Study Abroad Advisor

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🤝 Non-profit

Education • Non-profit

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Meet or exceed enrollment targets by maximizing the conversion of applicants to paid participants during the application review and pre-departure process for a specific CIEE program region. • Review applications for admission efficiently and administer admission decisions to CIEE programs for a specific program region. • Maintain in-depth knowledge of each CIEE program and location and proactively discuss components (academics, housing, etc.) of each with applicants. • Develop and execute strategies to fully prepare students for their onsite experience and to improve student conversion. • Initiate regular, proactive, and timely contact with applicants, participants, parents, and institutional study abroad advisors throughout the pre-departure process with the goal of improving student conversion. • Advise students on complex visa and immigration processes; liaise with foreign consulates; keep abreast of changes in laws and regulations relating to immigration across portfolio sites. • Provide support for Group Visa processes and other large-scale visa-related projects as needed. • Manage the editing process for pre-departure materials, visa instructions, and other information in collaboration with CIEE onsite staff. • Address and resolve all levels of escalated situations and emergencies that arise during the pre-departure process, exercising professional discretion. • Manage enrollment database, including maintenance of student application information and processing application documents (e.g., transcripts), which includes the scanning, uploading, and filing of materials. • Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations to contribute to program efforts in recruitment, marketing, and program development for the region. • Serve as a back-up contact when other advisors are out of the office. • Provide superior student-centered customer service throughout the pre-departure process. • At all times, exercise good professional judgment and consideration in promptly addressing problems and questions that arise with students, parents, and CIEE staff. • Represent CIEE with integrity, accuracy, and in the spirit of its mission. • Perform other duties as assigned.

🎯 Requirements

• Bachelor's degree. • Work Experience- a minimum of 2-3 years of work experience in a sales and/or customer service-oriented field. • Demonstrated interest in education abroad or higher education is preferred. • International study or work experience is required. • Demonstrated success in achieving sales or enrollment targets is strongly preferred. • Strong service skills and the ability to resolve issues fairly and expediently. • Must be able to exude empathy and control over the phone and in email. • Must be a team player and self-starter, able to exercise sound judgment on time use and the handling of sensitive materials. • Strong administrative and organizational skills, meticulous attention to detail, and ability to work on multiple projects simultaneously while adhering to deadlines. • Strong experience working with Microsoft Office programs, including Word, Excel, and Outlook. • Experience with the Salesforce CRM system preferred. • Must be comfortable with learning new databases and technology. • Ability to learn new processes quickly, take initiative, and provide suggestions for efficiency and improvements. • Available for occasional domestic or international travel as needed to provide logistical or programmatic support. • Readiness to grow and develop yourself, our client group, and our Company. • Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem-Solving) and culture.

🏖️ Benefits

• Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad and TEFL Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Account (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)