Project Coordinator

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CIEE Barcelona

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤝 Non-profit

👥 B2C

Education • Non-profit • B2C

CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.

📋 Description

• Build, maintain, and improve program applications in our application management system, including tracking system updates, testing changes, troubleshooting errors, and resolving issues throughout the year. • Create, maintain, and improve tracking systems and operational workflows for various projects, including student enrollment processes, language testing, Pre-Departure requirements, and other operational initiatives that support students throughout their program journey. • Analyze existing processes, identify opportunities for improvement, and create scalable solutions through technology, documentation, and workflow enhancements. • Create, distribute, and train the team on specific projects and processes, including developing clear SOPs, training materials, and process documentation under the direction of the Associate Manager and Director of Sales Operations. • Manage the process and maintain systems for enrolling students in travel insurance, including data tracking, audits, and troubleshooting enrollment issues. • Provide support to the Sales team with application, billing, and technical support inquiries. • Create content for and maintain the enrollment process for student Pre-Departure online courses in Canvas, including updates, testing, and system improvements. • Assist with awarding the Global Navigator Scholarship using our application system and support accurate communication of award decisions to students and families. • Learn, maintain, and troubleshoot department technology platforms, identifying opportunities to improve efficiency and user experience. • Participate in an in-person training each year and consistently work to develop your skills. • Flexibility to work some evening and weekend hours to meet deadlines. • When available, international travel up to once per year to chaperone student group flights. • Responsible for providing emergency support during 1-2 travel weekends per year. • Other duties as assigned.

🎯 Requirements

• Bachelor’s degree or international equivalent. • A minimum of two years of administrative, operational, project coordination, systems support, or related experience required. • Advanced Microsoft Excel skills required, including experience working with formulas, large data sets, data organization, filtering, and reporting tools; • Strong technical aptitude with the ability to quickly learn, navigate, and troubleshoot multiple software platforms and systems. • Experience working with CRM, database, application management, learning management, or project management systems (Salesforce, Canvas, or similar systems preferred). • Ability to analyze processes, identify inefficiencies, and recommend improvements that increase accuracy, organization, and efficiency. • Excellent written and verbal communication skills required, with demonstrated ability to create clear SOPs, training materials, process documentation, and user guides. • Strong organizational skills and attention to detail, with the ability to manage multiple projects, competing deadlines, and changing priorities. • Ability to take broad direction, break projects into actionable steps, and deliver results independently with minimal guidance. • Strong problem-solving and critical thinking skills, including the ability to research solutions and use available resources before escalating. • Ability to communicate information across cultures with international staff via email, phone, and Microsoft Teams on a regular basis.

🏖️ Benefits

• Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad and TEFL Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Accounts (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)