Customer Support Engineer

Job not on LinkedIn

🔥 1 minute ago

🇷🇴 Romania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Cielo Talent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

👥 HR Tech

Healthcare • Logistics • HR Tech

Cielo Talent is a global talent acquisition partner that offers a range of solutions in recruitment process outsourcing, contingent workforce management, and talent acquisition consulting. They leverage advanced technology, including AI, to provide tailored solutions for businesses seeking to fill specific talent needs. With a focus on diversity, equity, and inclusion, Cielo aims to partner with organizations worldwide to improve their talent acquisition strategies. They work across various industries, such as healthcare, life sciences, and technology, to deliver effective and efficient hiring solutions.

📋 Description

• Resolve product, configuration, and application issues and questions for Velotic Proficy Manufacturing Software Solutions • Provide direct technical support via phone, web, and email • Own and manage a personal caseload, including callbacks and case follow-through • Respond to inquiries from field engineers, distributors, sales staff, certified support providers, integrators, and end users • Provide product support, troubleshooting, and customer management, focusing on critical and high-priority accounts and situations • Research and troubleshoot manufacturing software issues involving user interfaces, networking, connectivity, edge interoperability, data collection and storage, visualization, analytics, machine monitoring, hardware infrastructure, and enterprise-system interfaces • Identify and resolve product, configuration, and application issues using knowledge of Proficy products and the broader product suite • Stage and test multi-product systems to identify and resolve reported issues • Troubleshoot and identify product problems for Engineering, or provide information to correct configuration issues • Liaise with customers and Engineering, Marketing, and Professional Services teams on product architecture and complex functionality • Consult with QA, Development, and Management on escalations, resolutions, and critical accounts • Create content for the Technical Support Knowledge Base • Develop understanding of software applications and customer deployments within manufacturing environments

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field; a two-year diploma or extensive Technical Support experience will also be considered • Strong dedication to quality customer service and customer success • Proven ability to learn new technologies and software quickly • Ability to rapidly diagnose, reproduce, troubleshoot, and resolve customer issues • Strong troubleshooting, analytical, and problem-solving skills • Strong written and verbal communication skills • Strong common-sense and logical reasoning abilities • Excellent time management skills; ability to work independently and manage multiple priorities • Positive attitude when dealing with customers and co-workers • Demonstrated ability to deliver high-quality, consistent work • Ability to fluently speak and write in English • Ability to work EST hours to support North America-based clients • Preferred: experience in Manufacturing, Industrial Automation, Operations Technology (OT), or related industries • Preferred: domain knowledge in manufacturing, automation, controls, data acquisition, and industrial analytics • Preferred: SCADA/HMI client-server application architecture • Preferred: Windows operating systems, networking, security, and authentication concepts • Preferred: SQL Server, Oracle, or other relational databases • Preferred: troubleshooting complex software environments using applications and third-party tools • Preferred: Apache and IIS web servers • Preferred: VMware or other virtualization platforms • Preferred: PTC KepServerEX, ThingWorx, and/or Proficy applications • Preferred: industrial software deployment, connectivity, data collection, visualization, and enterprise-systems integration

🏖️ Benefits

• Competitive benefits and compensation • Flexible work arrangements • Discretionary Time Off (DTO) • Global paid parental leave • Employee Assistance Program (EAP)

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume