Manager – Client Operations

Job not on LinkedIn

🕒 August 24

🌐 Germany, United States – Remote

🇩🇪 Germany – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cielo Talent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

👥 HR Tech

Healthcare • Logistics • HR Tech

Cielo Talent is a global talent acquisition partner that offers a range of solutions in recruitment process outsourcing, contingent workforce management, and talent acquisition consulting. They leverage advanced technology, including AI, to provide tailored solutions for businesses seeking to fill specific talent needs. With a focus on diversity, equity, and inclusion, Cielo aims to partner with organizations worldwide to improve their talent acquisition strategies. They work across various industries, such as healthcare, life sciences, and technology, to deliver effective and efficient hiring solutions.

📋 Description

• Increase client satisfaction and service by reviewing service delivery metrics and team processes • Drive process improvement changes and operational excellence across accounts • Establish best practices, assist with account stabilization and optimization, and analyze delivery analytics • Consult with client service leaders on flexibility, scalability, and resource allocation • Review trends and opportunities, determine business impact, and develop recommendations or alternatives • Partner with shared services to mitigate disruptions and ensure seamless execution • Develop and track productivity metrics to meet Service Level Agreements (SLA) • Help set and monitor fill goals and ensure appropriate forecasting • Manage process and technology effectiveness for consistent client and candidate experiences • Analyze and troubleshoot operational issues and develop corrective action plans • Lead change management initiatives for new processes and procedures • Coordinate projects, develop programs, and implement initiatives to enhance experience • Communicate project progress, risks, expectations, timelines, milestones, and other metrics to service delivery leaders and team members • Drive best-practice sharing and operational excellence adoption • Lead training development and delivery to improve operational efficiency, compliance, service, and client satisfaction • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree required • Minimum of five years of experience in talent solutions or operational excellence required • Analytical and problem-solving skills with a Return on Investment (ROI) focus • Ability to analyze trends, opportunities, variability, and business impact using structured data analysis • Experience with action planning and execution, including measuring effectiveness and tailoring updates based on portfolio/client needs • Ability to plan and manage multiple initiatives simultaneously • Understanding of continuous process improvement methodology and prior implementation of process improvement initiatives • Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools • Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook, Visio)

🏖️ Benefits

• Remote work option • Equal opportunity employment • Confidential handling of applicant information according to EEO guidelines