Principal Customer Success Manager

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Cielo Talent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

👥 HR Tech

Healthcare • Logistics • HR Tech

Cielo Talent is a global talent acquisition partner that offers a range of solutions in recruitment process outsourcing, contingent workforce management, and talent acquisition consulting. They leverage advanced technology, including AI, to provide tailored solutions for businesses seeking to fill specific talent needs. With a focus on diversity, equity, and inclusion, Cielo aims to partner with organizations worldwide to improve their talent acquisition strategies. They work across various industries, such as healthcare, life sciences, and technology, to deliver effective and efficient hiring solutions.

📋 Description

• Lead executive-level customer engagement across a portfolio of strategic accounts • Establish trusted advisor relationships with senior business and operational stakeholders • Own and orchestrate the post-sale customer lifecycle, including account transitions, executive governance, success planning, risk management, renewal strategy, and expansion opportunities • Drive customer adoption and business transformation initiatives through change management • Serve as senior customer advocate across Sales, Professional Services, Solutions Consulting, Product, Support, and partner teams • Develop and deliver executive business reviews, governance frameworks, success metrics, and outcome-oriented recommendations • Analyze customer, product, and business performance data to identify trends, mitigate risk, influence decisions, and drive value realization • Drive accountability across internal and customer stakeholders against objectives, success plans, KPIs, and contractual commitments

🎯 Requirements

• Experience in manufacturing, engineering, or another technical field is preferred • Proven success managing complex enterprise customer relationships • Experience with executive-level stakeholder engagement and executive governance programs • Experience in strategic account planning, renewal management, and expansion strategy development • Ability to lead customers through organizational change, adoption initiatives, digital transformation, and cross-functional process improvements • Strong executive communication, presentation, negotiation, and influence skills • Ability to engage effectively with C-suite and senior leadership audiences • Experience managing high-value customer portfolios with significant complexity and multiple stakeholder groups • Strong analytical and problem-solving skills • Ability to translate data into strategic recommendations and measurable customer outcomes • Ability to operate independently, exercise sound judgment, and lead through ambiguity • Bachelor's degree in engineering, manufacturing, computer science, or equivalent experience • 7+ years of relevant experience • Master's degree is preferred • Willingness to travel up to 25%, if applicable

🏖️ Benefits

• Competitive benefits and compensation • Flexible work arrangements • Discretionary Time Off (DTO) • Global paid parental leave • Employee Assistance Program (EAP)