Service Network Area Manager

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Cinch Home Services

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

👥 B2C

🏠 Real Estate

B2C • Real Estate

Cinch Home Services is a national home warranty provider that sells repair and replacement service contracts for homeowners, covering appliances and major home systems such as heating, cooling, electrical, plumbing, kitchen and laundry appliances. Founded in 1978, the company offers multiple plan tiers (repair-only, repair + replace, and premier), a nationwide network of vetted service providers, 24/7 claims support, a 180-day workmanship guarantee, and benefits like deductible reimbursement and coverage for outside lines and permit-related expenses.

📋 Description

• Reporting to the Regional General Manager, the Area Manager oversees members of our independent service network. • Continually strive to enhance the talents and service delivery of assigned territories (East, Central and West Region). • Responsible for closely monitoring financials and customer satisfaction in area. • Serves as the primary liaison between Cinch Home Services and independent member network. • Continuously monitors network financials, service delivery, and coverage for assigned territories. • Documents strategic plans to continuously improve metrics related to territory financials and/or service delivery. • Builds, executes, and monitors plans to achieve favorable business results. • Regularly visits/contacts territory service providers with the intention of promoting the business relationship. • Leverages available reporting suite and audits aggregates of claims to identify targets for improvement. • Delivers and attains regular feedback to service providers and process improvement. • Provides sales training on point of need and ancillary service offers. • Acts as a liaison between Cinch Home Services and assigned service providers. • Assists with claims escalations. • Assists with onboarding and initial training of service provider. • Evaluates Service Provider Membership Application to ensure up to date compliance.

🎯 Requirements

• 4-year degree and/or certification/licensing in a commercial/residential service trade • Aptitude of parts and components within residential HVAC, Plumbing, and/or Electrical systems including price points. • 3+ years previous management experience with an emphasis on business to business relations. • 3+ years leading in a coaching and development environment. • Proven experience in managing or working with field service trades • Ability to review large amounts of data and deduce logical conclusions. • Ability to perform effectively under conditions of variable workload/ priorities. • Ability to express ideas clearly and concisely, both orally and in writing. • Ability to read, understand and summarize contract verbiage such as service provider or home warranty agreements. • Ability to travel 25%+ within assigned area. • Basic PC knowledge, internet usage including proficiency in MS Office applications (Word, Excel, Outlook, Access)

🏖️ Benefits

• Equal Opportunity Employer • Professional development opportunities