Cira Apps Canada
11 - 50 employees
☁️ SaaS
🏢 Enterprise
🤝 B2B
SaaS • Enterprise • B2B
Cira Apps Canada is a software company that provides multi-way synchronization solutions for Microsoft 365 and Exchange, specializing in syncing Global Address Lists, contacts, and calendars to smartphones and cloud platforms. Their products (CiraSync, CiraHub, itrezzo, SyncGene) enable two-way and on-premises sync to improve productivity and mobile access to corporate contact and calendar data for organizations.
Customer Support Specialist – SaaS
Job not on LinkedIn
🔥 3 hours ago
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Cira Apps Canada
11 - 50 employees
☁️ SaaS
🏢 Enterprise
🤝 B2B
SaaS • Enterprise • B2B
Cira Apps Canada is a software company that provides multi-way synchronization solutions for Microsoft 365 and Exchange, specializing in syncing Global Address Lists, contacts, and calendars to smartphones and cloud platforms. Their products (CiraSync, CiraHub, itrezzo, SyncGene) enable two-way and on-premises sync to improve productivity and mobile access to corporate contact and calendar data for organizations.
📋 Description
• Provide timely, professional responses to customer inquiries via phone, email, chat, and live meetings • Diagnose and troubleshoot technical issues related to our SaaS products and software • Assist users with setup and effective use of our applications • Document and track support requests in Salesforce Service Cloud • Collaborate with product and engineering to escalate and resolve complex issues • Gather and relay customer feedback to inform product enhancements.
🎯 Requirements
• Experience in customer support, ideally within a SaaS environment • Strong problem-solving abilities and keen attention to detail • Familiarity with SaaS products and customer support tools • Ability to work autonomously and collaboratively within a team • Excellent organizational skills with the capacity to manage multiple tasks simultaneously • Empathy and patience when handling customer concerns, especially in challenging situations • Required Technical Experience (Microsoft) • Microsoft 365 / Office 365 (O365) — user/application troubleshooting, tenant‑level basics, and admin workflows • Exchange Online — mailbox, calendar, and contact concepts; policy impacts; common permissions and sync scenarios • Azure AD / Microsoft Entra ID — identities, groups, roles, conditional access basics, and understanding how directory data surfaces in downstream apps • Nice to Have Experience with PowerShell for diagnostics or light automation • Familiarity with mobile platforms (iOS/Android) for contact/calendar behavior • Exposure to Google Workspace or other cloud environments • Prior work with multi‑system sync tools or integrations (e.g., Salesforce, HubSpot).
🏖️ Benefits
• Competitive compensation • Unlimited PTO • Remote-first culture • Collaborate with a global team
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