B2B Customer Support Specialist

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CookUnity

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🛍️ eCommerce

👥 B2C

eCommerce • B2C • Food and Beverage

CookUnity is a meal delivery service offering a wide selection of chef-crafted, gourmet dishes delivered directly to customers' doorsteps. The company collaborates with award-winning chefs to create diverse, restaurant-quality meals that cater to various dietary preferences and lifestyles, such as keto, vegan, paleo, and more. CookUnity focuses on providing convenience and flexibility with options ranging from 4 to 16 meals per week, which can be customized or automatically selected based on the customer's preferences. The meals are delivered fresh, not frozen, ensuring high quality and taste. The company also emphasizes sustainability with its packaging solutions and seeks to reduce waste. CookUnity presents a convenient way to enjoy high-quality meals prepared by top chefs without the hassle of cooking.

📋 Description

• Manage incoming support requests from both B2B clients and Smart Fridge users. • Respond to inbound support tickets via Zendesk or other support platforms • Provide timely and accurate responses to questions related to: • Smart Fridge usage and access • Meal purchases and scanning issues • Wallet balance and payment questions • Bulk meal orders and delivery inquiries • Ensure tickets are resolved efficiently while maintaining high customer satisfaction • Follow established SLAs for response and resolution times • Assist office managers or program administrators with operational questions • Support bulk meal orders including order changes, scheduling questions, and delivery coordination • Help troubleshoot issues related to office programs or workplace meal services • Ensure client concerns are addressed professionally and escalated when necessary • Assist users experiencing issues with: • App login or access • QR scanning and purchase transactions • Wallet top-ups and payment processing • Account or reward issues • Investigate fridge-related incidents such as product availability, scanning issues, or access problems • Identify operational issues and ensure they are escalated to the appropriate teams when necessary. • Track recurring ticket themes and operational friction points • Maintain accurate records of support interactions

🎯 Requirements

• 2–4 years of experience in customer support, operations support, or service delivery roles • Experience working with ticketing platforms such as Zendesk and Salesforce • Strong written and verbal communication skills • Comfortable interacting with both end-users and business clients • Strong problem-solving skills and attention to detail • Ability to manage multiple tickets and priorities simultaneously • Comfortable working in a fast-paced operational environment. • Preferred requirements: • Experience supporting B2B services or workplace programs • Experience in food service, logistics, or hospitality operations • Familiarity with mobile apps or connected hardware products • Experience working with operational teams to resolve service issues.

🏖️ Benefits

• 💸 Get paid in USD. • 🗺 Work remotely: design the life that you want • ⛱ Enjoy 15 days of vacation each year from the start date • 🎄 16 fully paid Argentinean holidays • 🩺 Healthcare Benefit: Monthly stipend to use with your preferred healthcare provider • 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical • 🐣 Paid Family leave • 🕯 Compassionate Leave: 3-5 days each time the need arises • 🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more, through our comprehensive benefit platform • 🧑‍🏫 Personalized English coach