Technical Support Engineer – CiraSync On-Premise

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Cira Apps Canada

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cira Apps Canada is a software company that provides multi-way synchronization solutions for Microsoft 365 and Exchange, specializing in syncing Global Address Lists, contacts, and calendars to smartphones and cloud platforms. Their products (CiraSync, CiraHub, itrezzo, SyncGene) enable two-way and on-premises sync to improve productivity and mobile access to corporate contact and calendar data for organizations.

📋 Description

• Own on-premises support tickets end to end, from intake through resolution and follow-up • Work with customers over email, phone, Zoom, and Microsoft Teams, including live screen-share troubleshooting sessions • Analyze application logs, Windows event logs, Exchange logs, and PowerShell output to isolate root cause • Reproduce customer issues in an internal lab environment before escalating • Escalate to engineering with clear, structured reproduction steps and evidence • Support customer upgrades, server migrations, and environment health checks • Write and maintain knowledge base articles • Participate in internal knowledge sharing to reduce single-point coverage risk on CiraSync On-Premise

🎯 Requirements

• 3+ years as an IT Administrator or Systems Administrator in a Windows Server environment • Hands-on on-premises Exchange Server administration, including versions 2013, 2016, 2019, and SE • Experience with mailbox and public folder management, permissions, mail flow, and Exchange Management Shell • Hands-on on-premises Active Directory administration, including organizational units, security and distribution groups, delegated permissions, user attributes, and Group Policy • On-premises networking troubleshooting, including DNS, firewalls and proxies, TLS certificates, ports and service accounts, and connectivity testing • Windows Server administration, including services, IIS basics, and log file analysis • Comfortable working in PowerShell • Fluent spoken and written English • Able to lead calls with enterprise IT administrators • Able to explain technical findings clearly to hands-on administrators and non-technical stakeholders • Quiet, dedicated work area suitable for customer calls and video meetings • Reliable high-speed internet connection; wired preferred, with recommended minimum 50 Mbps down / 10 Mbps up • Exclusive engagement; secondary employment or contract work is not permitted • Company-managed endpoint protection software must be installed and remain active on the work computer • Predictive Index behavioral and cognitive assessment • Live technical screening covering Exchange on-premises, Active Directory, and network troubleshooting • Personal background check required prior to start • Nice to have: Exchange Online and Microsoft 365 administration • Nice to have: Entra ID (Azure AD), hybrid Exchange, and Entra Connect / Azure AD Connect • Nice to have: SQL Server fundamentals • Nice to have: Prior B2B technical support experience with a ticketing system such as Salesforce or Zendesk • Nice to have: Customer-facing documentation or knowledge base writing experience • Nice to have: Relevant Microsoft certifications

🏖️ Benefits

• Fully remote, work from home • 8-hour workday, Monday through Friday, aligned to US business hours across US time zones • Structured onboarding and training on CiraSync On-Premises before shift assignment and independent ticket ownership • Quality headset and webcam for customer-facing calls • Company-managed endpoint protection software • Personal background check prior to start • Predictive Index behavioral and cognitive assessment • Live technical screening