Client Service Manager

🕒 May 8

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Circana

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

At Circana, we measure and accelerate demand. It’s that simple. We partner with brands to address their toughest business challenges through a combination of our big data, AI data-visualization platform, and deep expertise across more than 25 industries. Our clients count on us to guide them on their next steps, and the steps after that, so they can innovate, meet consumer demand, and grow.

📋 Description

• Serve as the primary client service contact for Sally Beauty, managing service-related inquiries, requests, and issue resolution with timely and effective responses • Own day-to-day service execution across assigned accounts, ensuring dependable, on-time delivery and adherence to established service standards and processes • Support ongoing maintenance and growth initiatives by coordinating deliverables, managing updates, and ensuring tools, reports, and outputs remain accurate, current, and aligned to client needs • Ensure data accuracy and consistency through regular quality checks and scheduled updates of syndicated and custom tools and deliverables • Engage clients in a consultative manner to understand business objectives, priorities, and success measures, partnering closely with the Client Insights team to translate needs into clear action plans and solutions • Collaborate cross-functionally across analytics, technology, delivery, and offshore teams to coordinate execution, troubleshoot issues, and resolve complex client needs efficiently • Provide subject matter expertise on tools, platforms, and processes to support ongoing client enablement and issue resolution • Contribute to continuous improvement initiatives by identifying opportunities to enhance workflows, tools, training, and overall client experience

🎯 Requirements

• 3+ years of experience in client service, analytics, data support, or a related role • Strong analytical skills with the ability to translate data into clear, actionable insights • Proficiency with Microsoft Excel and the ability to quickly learn new tools and platforms • Proven attention to detail and commitment to data quality and accuracy • Strong verbal and written communication skills with the ability to engage clients consultatively • Ability to prioritize and manage multiple priorities independently while collaborating with cross-functional teams • Flexibility to support occasional evening or weekend work as business needs require • Experience working with syndicated data or retail analytics platforms (nice-to-have) • Background in marketing, sales, or analytics within a CPG or retail organization (nice-to-have) • Bachelor’s degree in business, analytics, data, technology, or a related field (or equivalent experience) (nice-to-have)

🏖️ Benefits

• paid time off • medical/dental/vision insurance • 401(k)