Client Technical Solutions Specialist

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Circana

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

💼 Consulting

B2B • Consulting

Circana is a market research company that specializes in measuring and accelerating demand for brands. They utilize big data and an AI data-visualization platform to tackle complex business challenges, guiding clients through innovation and meeting consumer demand. With over a century of combined experience from their legacy as IRI and NPD, Circana serves more than 7,000 global brands and retailers, providing insights into both online and in-store purchasing behavior. Their expertise is recognized by prominent media outlets including Bloomberg, CNBC, and The New York Times.

📋 Description

• Own client configuration and deployment of Emiri, Circana’s Liquid AI-driven natural language tool • Support Emiri configuration dependencies, including prompt templates and setup requirements • Design UI mockups or flow diagrams and translate feedback into actionable development stories or bug reports • Document and maintain configuration-process guidance, tips, and how-to documentation • Collaborate with client success and client teams to explain configuration needs and effective prompting • Drive root cause analysis to identify scalability and user-friendliness improvements • Coach commercial teams on Liquid AI configuration and functionality • Support key client meetings and demos • Test enhancements and fixes before release to ensure quality and expected behavior

🎯 Requirements

• Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri • Experience in configuration management, technical product operations, or client solutions roles • Strong organizational skills supporting multiple client configurations and on-time service delivery • Experience with generative AI tools such as OpenAI or Claude • Strong communication abilities for simplifying technical concepts and collaborating across teams • Comfortable learning prompt engineering and system behavior • Process-driven approach to issue management, QA, and feedback loops • Experience with Jira, Confluence, or similar issue-tracking and documentation systems • 5+ years of experience in data analytics and reporting • Multilingual proficiency in French, German, Spanish, and/or Italian preferred • Working knowledge of JSON preferred • Exposure to low-code/no-code platforms or custom internal tooling preferred • Experience working with UX/UI teams or providing user-centered feedback preferred • Prospective candidates may be asked to consent to background checks in accordance with local legislation

🏖️ Benefits

• Flexible and accommodating environment supporting work and personal lives • Inclusive workplace fostering belonging • Continuous learning and growth • Feedback-sharing culture • Great Place To Work certified employer • Potential background checks in accordance with local legislation