Customer Support Specialist

🔥 50 minutes ago

🇮🇳 India – Remote

💵 $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Circle

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Circle is an all-in-one community platform designed for creators, brands, and startups to build, engage, and monetize their communities. It integrates tools for discussions, events, courses, and membership management into a seamless experience under one customizable brand. Circle offers features such as live streaming, gamified rewards, member directories, and extensive integrations with existing tools, allowing users to create private spaces, automate workflows, and manage payments. This platform is ideal for building different types of communities including customer, course, and coaching groups, providing a space for collaboration, interaction, and growth.

📋 Description

• Prioritize customer issues across email channels • Ramp up during onboarding and provide hands-on support for Circle Plus communities • Become an expert on the Circle product and internal staff admin tool • Advise creators on practical solutions as they launch and build communities • Troubleshoot issues across desktop and mobile browsers, desktop app, Android, iOS, and custom branded apps • Escalate customer feedback to inform and improve the product • Collaborate with engineers and designers on complex issues involving live stream, payments, notifications, events, and member management • Identify trends in customer inquiries and suggest proactive solutions • Collaborate with a global team using Notion, Slack, and Zendesk

🎯 Requirements

• Candidates must be available to work 8:00 AM to 5:00 PM IST, Tuesday through Saturday (40 hours per week) • English proficiency at CEFR Level C2 / ILR Level 5 • 3+ years of experience in a technical support role, ideally in SaaS • Strong written and verbal communication skills • Ability to understand and implement technical workflows at a fast pace • Experience with Zendesk is a bonus • Experience in a 100% remote role with an international team is a bonus • Experience with community, payment, live stream, or content-related products is a bonus • Experience with automation and/or Zapier is a bonus • Experience troubleshooting application logins and/or Single Sign-On flows is a bonus • Familiarity with troubleshooting API issues is a bonus

🏖️ Benefits

• Equity in the company with ongoing refresh grants • 35 days of paid time off each year • Fully remote work • Flexible work and autonomy • Company retreats twice a year in destinations around the world • Benefits package supporting health, wellbeing, and professional growth

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