Customer Renewals Specialist – EMEA

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Circle Cardiovascular Imaging

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Circle Cardiovascular Imaging is a market-leading expert in cardiovascular imaging, providing clinically proven solutions for cardiovascular and neurovascular imaging. Since 2007, the company has been at the forefront of the medical imaging industry, working closely with physicians and technicians to innovate and deliver exceptional patient care. Its cvi42 platform, powered by artificial intelligence, is used in over 90 countries and trusted by leading institutions like Mayo Clinic and Johns Hopkins. The platform enhances diagnostic accuracy and integrates seamlessly into clinical workflows, supporting improved outcomes and efficiency. Circle Cardiovascular Imaging partners with major healthcare companies like GE Healthcare and Siemens Healthineers to provide advanced deployment options worldwide, focusing on accessibility, interoperability, and efficiency in medical imaging technology.

📋 Description

• Manage the full renewal cycle for an assigned portfolio of accounts, ensuring on-time and accurate contract execution • Proactively engage with customer stakeholders to confirm satisfaction, address risks, and secure renewal commitments • Partner with Support, Customer Success Managers and Sales to identify opportunities to prevent down-sell or churn • Accurately forecast renewal revenue and provide leadership visibility into pipeline health and risk status • Negotiate renewal terms, pricing, and contracts in alignment with company policies and approval processes • Maintain accurate records in Salesforce and DealHub, including quotes, contracts, and forecasts • Escalate at-risk renewals early and collaborate cross-functionally on retention strategies • Support transitions to subscription models (Evolve, Evergreen, TAP) and communicate value propositions • Partner with finance to resolve billing or payment issues tied to renewals • Develop customer relationships that promote growth, retention, and loyalty • Follow up with designated leads and collect and report pre- and post-sales customer voice-of-customer information • Assist with CRM improvements and implementation of marketing strategies • Report to the Senior Director, Customer Success

🎯 Requirements

• Previous experience in sales roles, preferably selling sophisticated technology and ideally in the medical technology sector • Good understanding of the healthcare industry • Excellent use of technology • Extensive experience with Salesforce or other CRM platforms • Structured, organized, and responsive approach to leading customers through the process • Outstanding collaboration and interpersonal skills • Professional presence and behavior, with ability to handle diverse situations • Outstanding listening, comprehension, and clear, concise, grammatically correct oral and written communication skills • Confidence and ability to handle rejection • Focus and ability to work toward closing sales • Outgoing and professional demeanor • Ability to interact with all levels of the organization • Detail-oriented with excellent time management skills • High school diploma or equivalent required

🏖️ Benefits

• Competitive compensation and vacation • Flexible working arrangements • Employee Wellness Program • Professional development and tuition reimbursement program • Gratifying internal recognition/kudos programs • Annual salary review based on company and individual performance • Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued • Collaborative and supportive company environment