Change Management Manager

🔥 1 hour ago

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Cisco

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Own the end-to-end change management strategy for high-priority global sales initiatives, sales process and tool evolutions, enablement programs, and the integration of AI-powered workflows and capabilities. • Conduct comprehensive change impact assessments to identify risks, adoption barriers, and persona-specific resistance points across diverse global teams. • Develop and execute multi-channel change plans that integrate sponsorship, communication, training, and support to ensure seamless adoption. • Oversee the execution of change plans, monitoring adoption rates, gathering feedback, and proactively addressing challenges to ensure successful implementation of process, tool, and AI ways of working. • Partner across Geo and Functional teams to ensure seamless integration and implementation of change initiatives. • Proactively identify and mitigate implementation risks, adjusting strategies in real-time to maintain momentum and minimize disruption to sales productivity. • Conduct stakeholder analysis and build strong, collaborative relationships with global and regional sales stakeholders and leaders. • Partner with Sales Operations to enable Sales leadership to foster a culture of adoption, building buy-in at the executive level. • Act as the primary point of contact for leaders to voice concerns, facilitating open dialogue and addressing objections with empathy and clarity. • Develop and deliver targeted, high-value training resources that focus on the practical application of new tools and AI capabilities, emphasizing the what is in it for me (WIIFM) for sellers. • Cultivate and manage a network of Change Champions to drive grassroots advocacy and peer-to-peer support. • Define and track critical KPIs (e.g., tool utilization, process adherence, and AI adoption rates) to measure the success of transformation initiatives and business outcomes. • Analyze post-implementation data and qualitative feedback to identify trends, diagnose performance gaps, and iterate on change strategies for continuous improvement. • Translate complex technical and process data into clear, actionable insights for senior leadership.

🎯 Requirements

• BA/BS (or equivalent) with 5+ years of proven experience in Change Management, Sales Operations, or Organizational Development. • Demonstrated success in driving organizational change and transformation within a global, matrixed environment. • Experience driving the adoption of AI-powered workflows, CRM platforms, or complex sales enablement technology. • Deep expertise in change management methodologies such as Prosci ADKAR. • Relevant certifications such as Prosci or CCMP are highly preferred. • Experience working with sales leadership in a specific geo or business unit. • Experience with complex sales enablement technology. • Advanced degree (MBA or equivalent) in a related field.

🏖️ Benefits

• medical, dental and vision insurance • a 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • grants of Cisco restricted stock units • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year for non-exempt employees • flexible vacation time off program for exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • optional 10 paid days per full calendar year to volunteer

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