Customer Reliability Engineer

🔥 13 hours ago

🏄 California, Maine, +3 more states – Remote

🏄 California – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote

💵 $158.2k - $200.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🛠️ Implementation Specialist

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Interacting with our customers as a Customer Reliability Engineer (CRE) • Adapting the best practices of Site Reliability Engineering (SRE) and applying them to our customers • Bringing this practice to the Isovalent software suite of products running on-premises and in major cloud providers on Kubernetes • Scheduled to work during business hours, 8:00 am to 5:00 pm, in the Pacific Time Zone • Gaining a deep understanding of our customers, their architecture and various configurations • Working with various stakeholders, internally and externally to provide world-class support and issue resolution to various incidents • Enhancing our organization’s view into the health of our various customers

🎯 Requirements

• Bachelor’s + 8 years of related experience or Master’s + 6 years of related experience or PhD + 3 years of related experience • 6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity • 3+ years of experience operating Linux systems • 2+ years of experience managing and scaling Kubernetes clusters or similar technologies in production environments • 2+ years of experience with Terraform for deployment of cloud infrastructure • Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments • Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities • At least 2+ years of experience acting as a higher escalation point across multiple products lines • Openshift experience is highly preferred • Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7 • Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments • Prior professional experience with Container Networking Interfaces (CNI) including installation, configuration, and troubleshooting

🏖️ Benefits

• medical, dental and vision insurance • a 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness determined by Cisco • Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees • Exempt employees participate in Cisco’s flexible vacation time off program • 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next • optional 10 paid days per full calendar year to volunteer • employees are also eligible to earn annual bonuses subject to Cisco’s policies