Technical Account Manager

🔥 3 minutes ago

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Provide strategic, case-based technical consulting and delivery (up to 90 days) for Splunk Enterprise/Cloud, Enterprise Security, UBA/UEBA, and SOAR to improve customer platform adoption. • Partner with Sales and Customer Success teams to drive customer value realization through effective onboarding, enablement, and comprehensive health reviews. • Audit platform usage, data models, and dashboards to remediate identified issues and optimize overall account health. • Plan and develop detections and analytics for security use case activation to close MITRE ATT&CK coverage gaps and strengthen security postures. • Scope the level of effort and develop technical action plans to resolve complex technical situations based on thorough assessments. • Engage proactively with Technical Success Engineers, Solution Engineers, and Architects to review account health and identify data management opportunities. • Deliver customer onboarding and enablement-based workshops to ensure users achieve critical success milestones. • Gain alignment with account team members and customer decision-makers to demonstrate the tangible business value of proposed technical solutions. • Contribute to practice key performance indicators by driving process improvements, developing collateral, and implementing new tools. • Empower customers with high-quality architectural guidance, ensuring their enterprise-level implementations are successful and scalable.

🎯 Requirements

• Professional experience administering, configuring, and maintaining Splunk Core (Enterprise or Cloud) and/or Enterprise Security (ES) platforms, including integrating and normalizing data from diverse sources. • Professional experience designing Splunk architecture, implementing data onboarding, and deploying Splunk Core and/or ES product features. • Professional experience writing Search Processing Language (SPL), including the ability to develop and optimize correlation and risk-based alerting rules. • Professional experience working in technical consulting, systems architecture, or big-data analytics roles. • Proficiency with scripting languages (such as Bash) and application development (Java, Python, or .NET). • Hands-on experience delivering Splunk Cloud implementations and cloud migration projects. • Active Splunk Consultant and Splunk Cloud Administration Certifications. • Industry-standard security certifications such as GIAC, CISSP, OSCP, or equivalent. • Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP). • Solid foundation in cybersecurity frameworks, including NIST CSF, CIS, HIPAA, and PCI DSS. • Expertise in additional security products and applications, such as UBA/UEBA and SOAR. • Experience with Splunk Data Management solutions, including Edge Processor, Ingest Processor, DDAA, and Federated Search. • Strong collaborative skills to effectively partner with cross-functional teams and customer stakeholders.

🏖️ Benefits

• Health insurance • Professional development opportunities