Customer Experience Specialist – Customer Success

🔥 5 minutes ago

🌐 Japan, Australia – Remote

🇯🇵 Japan – Remote 🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Drive customer adoption across the Meraki platform and improve end-user experience • Build and execute concurrent high-touch customer adoption strategies • Set tangible metrics to track progress and demonstrate value across a moderately sized portfolio • Apply the Customer Success Adoption Motion, customer use cases, and Cisco CX services portfolio for customers and partners • Identify, engage, and build rapport with customers' primary stakeholders • Collaborate across internal teams to deliver aligned, end-to-end solutions • Focus on success planning and customer enablement • Understand the CSS role scope and proactively deflect out-of-scope activities

🎯 Requirements

• Bachelor's degree plus 7 years of related experience, or Master's degree plus 4 years of related experience, or PhD plus 1 year of related experience, or equivalent relevant work experience • Professional level (e.g., CCNP) or equivalent relevant certification expected • Business Intelligence/analytics experience is a plus • Understanding of Cisco Meraki products, key features, updates, primary use cases, and simple technical concepts • Ability to understand customer businesses and industries and execute technical adoption plans • Demonstrated ability to build trust with customers and partners and engage primary stakeholders • Capability to set basic success metrics for adoption strategies and understand Meraki Portfolio and CX Services Spend & ARR • Ability to clearly and concisely convey technical concepts and advocate for customer needs within Cisco

🏖️ Benefits

• Affirmative Action and Equal Opportunity Employer • Diverse and inclusive workplace • Opportunities to grow and build on a global scale