Customer Service Representative – Native Japanese Speaker

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🕒 March 18

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Concert8 Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Concert8 Solutions is a trusted partner in providing affordable offshore staffing solutions, focusing on delivering exceptional customer experiences through a scalable and global workforce. They specialize in recruiting experienced and vetted remote agents to handle various business operations, including IT support, customer service, accounting, and sales. By outsourcing staffing needs to the Philippines, they help organizations save significantly on recruitment costs while accessing a vast talent pool of skilled professionals.

📋 Description

• Develop strong customer relationships and will be responsible for resolving customer queries through phone (outbound and inbound calls), e-mail and chat in a fast and professional manner • Create a positive company experience for the customer, vendors, and suppliers • Provide accurate information about the companys products or services including their platform and answering questions • Escalation of technical support issues when encountered • Manage and take ownership of the resolution process for all customer related issues to final resolution • Keep confidential records and financial information private and secure • Record details of customer contacts and action taken – document in systems and use tickets • Other duties may be requested for support including administrative and testing of platform and system • Communicating with the airlines, vendors, and cross-department when needed • Keep high satisfaction standards and exceed crew members' expectations when managing bookings and requests • Resolve queries by applying established company standard procedures and tactics

🎯 Requirements

• Native Japanese (born and raised) required • Fluent in Japanese language (verbal and written) – professional level • Fluent in English language (verbal and written) – intermediate to professional level • Knowledgeable in handling multiple queries and ticketing systems • Preferably with two (2) years of experience in the Travel industry (no GDS required) • Minimum high school diploma. • Previous customer service experience • Adaptable, fast learner with the ability to creatively find customer solutions • Flexibility in shift schedules and work hours • Computer, high speed internet connection, head-set and quiet workspace

🏖️ Benefits

• Competitive compensation