Customer Success Manager

🕒 March 28

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

💰 $2.5M Series A on 1987-01

Cybersecurity • Telecommunications • Enterprise

Cisco is a leading technology company that provides products and services related to networking, cybersecurity, and communication technologies. The company is known for its wide range of solutions that include secure email gateway systems, URL filtering, and comprehensive network security measures. Cisco's offerings are designed to protect businesses from web-based threats, improve communication, and enforce corporate compliance and acceptable use policies. With a strong focus on innovation and security, Cisco caters to the needs of enterprises across various sectors worldwide.

📋 Description

• Function as the primary relationship manager for our highest-value customers • Establish a trusted adviser relationship with our customers to ensure their overall satisfaction with our products, technologies, and services • Understand and assess our customer’s business objectives to ensure deployment and adoption activities are aligned to a compelling vision and strategy for Lancope’s products and technologies • Engage with customer stakeholders to define and measure the value of Lancope’s products and technologies • Engage with the Sales team throughout the sales cycle to articulate the value of Lancope’s customer success strategies and capabilities to potential customers • Work directly with our Customer Success, Product, and Development teams to create a positive experience for large customers with escalated needs • Develop onboarding and getting-started materials for key customers to increase product consumption, satisfaction, and retention • Develop and refine internal processes to ensure efficient and consistent management of large customer accounts

🎯 Requirements

• Minimum 5-7 years of experience in account management, professional services or enterprise customer service • Strong customer focus and passion for helping customers succeed • Creative problem-solver with great attention to detail • Proactive and results-oriented, with strong prioritization skills • Excellent verbal and written communication skills • Self-starter with versatility to manage a wide variety of projects and new requirements • Experience with Network and Security products and technologies a plus • BA/BS preferred