Cisco
10,000+ employees
Founded 1984
🔧 Hardware
🔐 Security
🏢 Enterprise
Hardware • Security • Enterprise
Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.
Operations Manager
🕒 September 29
🗣️🇨🇳 Chinese Required
Where this job comes from
Posted on Cisco's careers page ↗, not through a job board
First seen by Remote Rocketship September 29
Still open on Cisco's site. Checked 52 minutes ago.
Cisco
10,000+ employees
Founded 1984
🔧 Hardware
🔐 Security
🏢 Enterprise
Hardware • Security • Enterprise
Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.
📋 Description
• Deliver incident management services to major strategic accounts • Ensure critical problems are addressed and resolved efficiently • Coordinate and communicate with customers and internal teams to drive issue resolution • Maintain strong customer relationships throughout the support lifecycle • Lead root cause analysis efforts when requested by customers • Provide actionable insights and support continuous improvement • Monitor and manage service alerts, cases, and status updates • Ensure timely closure and exceptional customer satisfaction • Support improvements in processes and workflows to enhance customer experience and team efficiency
🎯 Requirements
• Bachelor’s degree with 8+ years of relevant experience, in technical support, networking, or related fields • Cisco CCNA • Demonstrated experience with Cisco architecture, networking technologies, and enterprise environments • Proven ability to manage customer engagement and coordinate cross-functional teams in a support or technical services environment • Solid understanding of support processes, business requirements, and case management procedures • Advanced knowledge of customer support processes • Familiarity with ITILv4 frameworks (Direct Plan Improve and Drive Stakeholder Value desirable) • Proficiency in English and Mandarin is required to support Mandarin-speaking customers and stakeholders across the region
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