Customer Success Manager, CX

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🕒 6 days ago

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Cision France

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1867

🤝 B2B

📱 Media

B2B • Media • Marketing

Cision France is a leading communications firm that specializes in public relations, media monitoring, and digital marketing solutions. They support over 50,000 communicators in enhancing brand visibility and influence within the media landscape by providing actionable insights and reliable information. Their comprehensive services include media database management, press release distribution, media intelligence, and analytics to help organizations effectively reach their audiences and assess the impact of their communication strategies.

📋 Description

• Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model • Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions • Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption • Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities • Support customers in achieving their goals through structured success journeys and best practice guidance • Identify and escalate at-risk accounts or high-impact opportunities for Sales or higher-touch CS coverage • Maintain accurate data in the customer success platform (e.g., Planhat), including engagement, risks, and lifecycle stage • Contribute to the development and optimization of scaled CS programs, content, and automation workflows • Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience

🎯 Requirements

• 1-3 years of experience in Customer Success, Account Management, or related SaaS roles • Experience managing high-volume account portfolios or working in a scaled/tech-touch model • Strong communication skills, with the ability to engage customers effectively in one-to-many formats • A data-driven mindset—comfortable interpreting usage data and customer signals to inform actions • Highly organized with the ability to manage competing priorities at scale • Proactive, solutions-oriented, and comfortable working in a fast-paced, evolving environment • Experience working with CRM/CS platforms (e.g., Planhat, Salesforce)

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options