Candidate Experience Representative II

Job not on LinkedIn

🕒 May 31

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Representative

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

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Cisive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

👥 HR Tech

Healthcare • Transportation • HR Tech

Cisive is a compliance-focused talent screening and workforce risk management company that provides background checks, drug and occupational health testing, ongoing monitoring, electronic I-9, and executive intelligence through a single, integrated platform. They serve highly regulated industries—particularly healthcare and transportation—offering specialized products like PreCheck for healthcare and Driver iQ for driver screening, and emphasize fast, accurate results and regulatory compliance for employers.

📋 Description

• Provide superior customer service and technical support to end-users of our pre-employment and onboarding portal• Handle a heavy volume of inbound calls, emails, and chats• Make outbound contacts as needed• Partner with peers and supervisor to monitor and maintain coverage• Achieve first contact resolution• Troubleshoot and resolve candidate concerns including login issues, error messages, submission of required forms, scheduling of appointments• Maintain accurate record of contacts and interactions• Create positive relationships with contacts to ensure satisfaction and retention

🎯 Requirements

• Highschool diploma or equivalent required• 2 years of customer service experience strongly preferred• 2 years of working in a call center environment preferred• Knowledge of Microsoft Office Suite required• Proficiency in Excel preferred• Must be able to maintain applicant/client privacy in compliance with all applicable laws• Experience responding to escalated calls/customer complaints and providing resolutions• Excellent written and verbal communication skills• Excellent time management skills• Self-motivated and proactive in approach to issue/dispute resolution• Adaptable to office and home office environments• Demonstrated ability to organize and manage multiple priorities

🏖️ Benefits

• Health insurance• Professional development• Flexible work arrangements