Application Support Lead Analyst – Vice President

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Citi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1812

🏦 Banking

💸 Finance

💳 Fintech

💰 Post-IPO Equity on 2018-05

Banking • Finance • Fintech

Citi is a global financial services company that provides a wide range of banking, financial, and investment services to consumers, corporations, governments, and institutions. With a strong presence in over 100 countries, Citi offers services including consumer banking, credit cards, and wealth management, as well as corporate and investment banking services that cater to the diverse needs of its clients.

📋 Description

• partner with multiple technology teams to ensure appropriate integration of functions to meet goals • identify and define necessary system enhancements • analyze existing system logic, identify problems; and recommend and implements solutions • Provides expertise in area and an advanced level of understanding of the principles of apps support • Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements • Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements • Considers the implications of the application of technology to the current environment • Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options • Acts as advisor or coach to new or lower level analysts; allocates work • Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions • Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services. • Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

🎯 Requirements

• 10+ years Proven and practical experience of in a production support role managing enterprise-level applications • Demonstrated experience with SRE practices, including advanced monitoring, alerting, incident response, post-mortems, and driving automation for operational efficiency and system reliability • Deep expertise in Unix/Linux environments and advanced Shell scripting • Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK) • Practical experience with containerization platforms (OpenShift, Kubernetes) • Hands-on experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases • Strong knowledge of messaging solutions (e.g., Tibco EMS, MQ, Kafka) • Experience working with REST APIs • Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP) • Working knowledge and practical application of Object-Oriented Programming (OOP) concepts and principles • Familiarity with AI/ML concepts, models, and tools, coupled with practical experience in leveraging AI-driven tools to support and optimize applications • Demonstrated leadership, strong interpersonal skills, and relationship-building abilities • Possesses excellent written and verbal communication skills, with the ability to articulate complex technical issues to diverse technical and business audiences • Proven ability to work effectively in a fast-paced environment, including experience leading or contributing to requirement gathering efforts for multiple large development projects, always maintaining a service-oriented approach.

🏖️ Benefits

• rewarding work in a supportive environment • clear opportunities for progression