CivicPlus
Compliance • Government • SaaS
CivicPlus is a leading provider of technology solutions for local governments, aimed at transforming the way municipalities operate and engage with their residents. With over 25 years of experience, CivicPlus offers a broad range of software solutions designed to automate processes, digitize services, and enhance civic experiences, all while ensuring compliance and accessibility. Their offerings include municipal websites, mass notification systems, social media archiving, 311 CRM system, and agenda and meeting management, among others. CivicPlus focuses on delivering a modern government experience, providing flexible, scalable, and customizable solutions to meet the complex needs of public sector operations. Their technology is trusted by over 10,000 local governments and is designed to improve communication, streamline workflows, and increase civic participation and satisfaction.
Technical Support Engineer I
2 days ago
CivicPlus
Compliance • Government • SaaS
CivicPlus is a leading provider of technology solutions for local governments, aimed at transforming the way municipalities operate and engage with their residents. With over 25 years of experience, CivicPlus offers a broad range of software solutions designed to automate processes, digitize services, and enhance civic experiences, all while ensuring compliance and accessibility. Their offerings include municipal websites, mass notification systems, social media archiving, 311 CRM system, and agenda and meeting management, among others. CivicPlus focuses on delivering a modern government experience, providing flexible, scalable, and customizable solutions to meet the complex needs of public sector operations. Their technology is trusted by over 10,000 local governments and is designed to improve communication, streamline workflows, and increase civic participation and satisfaction.
📋 Description
• Deliver exemplary front-line technical support and service to customers • Investigate, troubleshoot, and resolve customer issues • Document all interactions comprehensively using ticketing software • Cultivate strong working relationships with both colleagues and customers • Escalate unresolved issues to designated internal teams • Provide guidance and collaborate with internal departments.
🎯 Requirements
• Degree in relevant technologies (Preferred) or comparable experience • 1+ years of experience in technical support • Review and troubleshoot product/api integrations. • Strong customer service skills. • Excellent communication skills • Familiarity with ticketing software.
🏖️ Benefits
• Comprehensive health insurance • Dental insurance • Vision insurance • Flexible Time Off • 401(k) plan • and more.
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