Customer Success Associate

October 15

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Clarify Health Solutions

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Healthcare Insurance • Artificial Intelligence • Biotechnology

Clarify Health Solutions is a company specializing in healthcare analytics, offering AI-powered insights to improve decision-making for healthcare providers, payers, tech and services, and life sciences sectors. Their solutions are designed to help grow revenue, contain costs, guide care, and leverage data to achieve a better performance in the healthcare industry. They utilize diverse data sources and advanced benchmarking methodologies to provide actionable insights and have helped their customers unlock significant ROI and revenue growth.

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧬 Biotechnology

💰 $150M Series D on 2022-04

📋 Description

• Help manage a portfolio of customers and relationships with each customer. • Provide on-site and off-site assessments and consultative services. • Help conduct business reviews and meetings with customers on an ongoing basis. • Establish and develop strong, credible relationships with customers. • Become a subject matter expert in the use of Clarify’s technologies. • Facilitate training for customers on the use of Clarify’s products and solutions. • Project manage pool of customers to ensure they are receiving value from their Clarify partnership. • Analyze pool of customers to identify risk and proactively drive strategy to address service delivery and/or renewal risk. • Identify upsell and cross-sell opportunities with current customers and partner with Sales to showcase Clarify’s capabilities. • Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers.

🎯 Requirements

• Passion for Clarify’s mission and making a difference in healthcare. • Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way. • 2+ years of progressive customer-facing healthcare consulting/professional services/customer success (experience with a SaaS company strongly preferred). • 1+ years of healthcare provider, payer, and/or life sciences experience. • Strong project management skills, PMP certification a plus. • Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments. • Self-motivated, organized, and capable of managing multiple responsibilities and customer projects to successful completion. • High attention to detail and ability to produce high-quality outputs. • Strong written and verbal communication skills. • Strong analytical problem-solving skills, advanced Excel, SQL, and/or SAS skills are a plus • Ability to build strong relationships and foster teamwork with customers and internal team members. • Willingness to contribute to building Clarify with energy and excitement.

🏖️ Benefits

• Competitive compensation (base + bonus) • Quality health insurance • Traditional 401K plan • Vision, dental, disability and life insurance • Flexible Spending Accounts and Commuter Benefits • Generous PTO • Flexibility • Monthly work-from-home stipend • Remote friendly • A collaborative workplace, which will challenge you and celebrate your work • A chance to learn with and from interesting and enthusiastic colleagues