Customer Success Manager

🕒 April 20

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Logo of CyberSheath

CyberSheath

51 - 200 employees

Founded 2012

🔒 Cybersecurity

📋 Compliance

💳 Fintech

💰 Private Equity Round on 2021-12

Cybersecurity • Compliance • Fintech

CyberSheath is a cybersecurity company that specializes in helping clients achieve compliance with the Department of Defense's Cybersecurity Maturity Model Certification (CMMC) and related NIST standards. With a long-standing track record, they assess, implement, and manage security measures to ensure their customers meet rigorous cybersecurity requirements. CyberSheath offers tailored managed services and innovative solutions, including their Federal Enclave, to facilitate rapid compliance for defense contractors.

📋 Description

• Act as the single point of accountability for a portfolio of managed service customers • Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects • Use existing playbooks to manage project workflows • Identify issues early, propose mitigation paths, and escalate with clarity • Create meaningful relationships across customer orgs

🎯 Requirements

• A minimum of 5 years of experience as a CSM in a tech-focused environment (MSP-preferred) • Deep knowledge and understanding of IT systems and platforms • Experience providing end-user technical support • Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA

🏖️ Benefits

• A virtual work environment

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