Support Specialist I

🕒 3 days ago

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CLEAResult

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

⚡ Energy

📚 Education

💰 Private Equity Round on 2013-06

Energy • Environmental Services • Education

CLEAResult is North America's largest provider of energy efficiency, energy transition, and decarbonization solutions, aimed at reducing energy consumption and promoting sustainable practices. They offer a comprehensive suite of services and technologies including energy-efficient product marketplaces, greenhouse gas emission tracking, and strategic energy planning. Their mission is to create an environmentally sustainable world by collaborating with utilities, governments, and private businesses to implement impactful energy-saving measures. CLEAResult also educates and trains individuals in best practices for energy efficiency, supporting a transition from carbon-producing power to clean energy sources.

📋 Description

• Respond to inbound calls and emails from program participants, contractors, and other stakeholders, providing accurate and helpful information about the program requirements. • Meet key performance indicators (KPIs), including hold times and after-call wrap up time. • Provide support with application reviews and other administrative tasks. • Work regular full-time hours based on Pacific Standard Time.

🎯 Requirements

• 0-1 years of experience in a customer-facing role; call centre experience is an asset but not required. • Post-secondary education is preferred. • Strong verbal and written communication skills. • Proficient with Microsoft Office applications. • Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset. • Interest in sustainability, energy efficiency or building science

🏖️ Benefits

• Medical, Dental, and Vision Insurance with company premium assistance • Life, AD&D, and long-term disability coverage paid for by the company • RRSP company match • Paid vacation, sick and personal time • Paid company holidays • Paid Volunteer Time; giving back to our communities is important to us • Employee Referral Bonus Program • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to training opportunities to advance further in your career